“Booking.com sold us twice during the same week rooms that were not available any more. Their cancellations rules are weird: we could not cancel our second night in one of our hotels, even we both got really bad allergy symptoms because of strange smell and feather pillows. We had to stay there another night, it was nightmare.”
“$249 Dollars GONE - just like THAT!! I booked a stay in Athens thru booking.com. First the date got changed on me (as I was searching which of course I did not noticed as I booked [date booked June 5, wanted July 5]). The next day I alerted the company about the mistake and ask if they could refund me the sum or book me into another accommodation. Come to find out, that the money went to private owner and this guy refused to refund the money (by the way do not book the apartment in Athens called "Welcome Home" - this guy is scammer). When ask how we can solve this problem they said “we can’t help you”, contact the property directly (which I did – and the Welcome Home property - no you lost your money). I booked for three nights (and I was willing to pay for one night) and they property is not willing to reimburse for at least two nights – what!? In any case, no help from booking.com basic message: We can’t help you!”
“Booked a cottage for my in laws for my wedding weekend well in advance. As they were getting on the plane to America they were told they had no accommodation. They did not provide a suitable alternative. Disaster for the wedding, so stressful. Everywhere else was booked. We will never use then again.”
“They told me they would refund my trip but a month later nothing. I just called in and after no help I asked to speak to a manager and she said I could not. Then said she was going to end the call. Would NOT recommend them! They make it hard on you if travel plans change.”
“Horrible website no customer care service... too my money. Booked a Hotel in Florida City, FL and it was a nightmare working with booking.com
Never book with booking.com it is waste of money and time resources”
“We booked a room at intercity hotel Enschede (Netherlands) no: 1706728335 because my wife would be operated at MST hospital, the operation was cancelled at the last moment but Booking.com didnot feel any responsebility to help and change the booking 14 day’s forward, so now they taken my money and wont even give me a voucher or anything, bad bad service so my advise is don't book Booking.com they ARE ALL ROBBERS. Thanks but no thanks, NO SERVICE”
“Location: LONDON, Vauxhall SW8 LZ2, St. Georg Wharf, Kestrel House, Ap. 869.
A video says everything. Look on youtube for "Ville City Stay".
All advertising is conducted with photos view Thames. Turns out you are on the other side along a very busy intersection, Price: 1,334 euros for a week from 19 to 26/08/2017. Explanation Booking and Ville City Stay: You had to ask for a ' Riverview ' specifically.
Distance to Metro and size/looks apartment are the only positive experiences.
So we were on the south Side = > See movie or pictures..
-Noise nuisance: Train station, bus station, construction sites, very busy intersection.
Communication with booking and Ville City Stay: One, they are always right and can not help you "sadly enough".
Showerhead: Unstable (drops just down) and very little water pressure.
No power outlet in bathroom for hairdryer (only "shaver").
Too hot in bedroom and living room/kitchen. No air conditioning. The offered ventilation is very noisy and cannot be used during sleep.
For reasons of the hellish noise on the street/Building yard.... The Windows cannot be left open.
On the tiny balcony you can't talk to each other by the noise.
As "apology" we got a bottle of wine of 6 euros on arrival from the host Michael with some chocolates (marches and Bountty's). This is really not enough to make this disastrously joyful.
Never again!
Roomtip: If you want a river view: Ask and demand this with your booking.”
“I booked room but and I got an info that it's already booked by other user. They send me more expensive alternative and inform that will refund the different in price. I wrote 2 emails 10 days ago but I have no response yet”
