“They provided a wide range of hotels and hostels to choose from. It is also cheaper and the transaction is very smooth and fast. Cancellation of booking is very smooth as well when needed. I enjoyed it very much.”
“Using the booking.com app on your mobile phone finding and booking a good hotel room in the destination of your choice, (and at a reasonable rate), is a very simple and pleasurable experience.
However, be mindful that you have all of your FULL trip details to hand, as experience of myself and others is that the booking.com service does not handle changes to your booking well at all, often with any changes made not making it through to the hotel involved. Ultimately ending in disappointment when you arrive at your destination.
When cancelling a booking, ALWAYS ensure that you have the cancellation confirmation from them. If you don't receive one contact their customer services to obtain confirmation or risk getting billed for your trip!
As a quick and easy service for one time bookings? It's good.”
“Convenient hotel booking service however, rates are over priced compared to booking directly with the resort. They will not make any changes after you book.”
“Almina hotel is situated in the best location ..it is nearby to all touristic attractions . It is walking distance to all type of transportation should u want to go to aminino shopping area .Or take a cruise across the street from there . If u want to go to the Taksim just take a taxi which is also nearby the hotel . If you enjoy cruises as I do , take one of the many they have which is reachable by taking a bus across from a minion . Go ahead explore Turky by taking a an evening cruise Which is also close to many touristic attractions .”
“Well I've had an account with booking.com for well over a year and my over all experience hasn't been totally terrible. But there certainly have been some complications, as expected when you use a 3rd party website of any kind most frustrating part is the room description or type of room on the website match what we actually paid for once we arrived to the hotels. But my biggest grievance, or disappointment rather. Is here withing the last month, after being a VERY loyal member for a year they rewarded me with a coupon for $20 back after I complete my next stay. Well its been been over a month since I've completed my stay. I've gotten in touch with customer service but their website and mobile app are not the easiest to navigate trying to understand the customer service menu. but over all im pretty satisfied”
“I recently stayed at Millstone Mews apartment in Bakewell, Derbyshire. Access to the apartment was via several flights of stairs which was not mentioned in the property description or anywhere on the site. This is a serious issue for people with mobility issues or the elderly.”
“Stay away from this site and host your properties on Airbnb.. Their policy are horrible for you as a host, horrible customer service that lies and repeat what is written on fine print and the take a huge cut of about 15% from your income. Unlike Airbnb, they have no security nor insurance for their guests that stay in your property.. I had this red neck named Alec Mosser, from Ohio, completely damaged my property and knifed in the walls "Fuck you Nigga", put holes in the walls and broke my TV because i stopped him from smoking crack on my property. I sent them all of the pics as evidence to validate my claim. They wouldn't compensate me a penny but in return said rudely that they cant do nothing about it and will also not un-list Alec Mosser because he has potential to change his attitude at his next bookings. All they are out to is to make their commision from you hosting their guests. Customer service is a mess trying to get to, if you talk to 10 different people you will get 10 answers. You can only talk to the first level people in customer service and if you need to get hold, for example, their financial department, they dont call you back until after few days.”
“On the 12th of August I made a complaint to booking.com regarding a hotel I didn't stay at. The hotel told booking to make me the full refund, this authorization was given on August 18th. On the 19th booking.com contacted me and said the refund would be in my account within 5 working days. On the 26th of August, I contact booking.com again as the refund was not yet in my bank account. The answer is that the money would be available within 7 to 14 days. Yesterday I called one more time booking.com as I'm still waiting. I was told that the money has been in their possession for a long time, but that refunds are delayed. I had never paid directly to booking. Usually paid directly at the hotel. And I guarantee I won't pay anything back to the booking.”
“Hi, Just a word of caution if you use or plan to use booking.com or are considering staying at Apartment Hyde Park Clifton Surry Hills NSW. I'm totally disappointed with their total lack of customer service. I cancelled an accommodation booking with Apartment Hyde Park on 19/03/2020 which was "within the allowed penalty free cancellation period" and to date, 6 weeks later I still have not received a refund. This properties refund policy clearly states a complete refund in 30 days of cancellation. The property has advised that the refund has been paid, which is totally untrue as at 29/04/2020. I've contacted booking.com multiple times by email and phone seeking assistance with this matter and all they have done is referred me back to the accommodation provider, which "just goes nowhere". Both the property manager and booking.com have lied, misled and brushed me off ( I have lost around $800). I note that the property is still taking bookings on the booking.com website in spite of booking.com being aware of this matter..? They both lack credibility as service providers.”
“Had such bad service cannot get through to hotel owner, wrong information on site so disappointed, pictures are too over rated for what you get. Miss information.”
