Thank you for taking my call today and for going into more detail about your experience. As I mentioned on the phone, while your experience with Pebble was not ideal, we appreciate and welcome all feedback as it provides us the opportunity to constantly improve our product and service.
We're sorry that you found it challenging to register on Pebble but are pleased to hear you were successful in the end by using our Guest checkout feature. Our goal is to make the booking experience as seamless as it can be and in order to achieve that we need to hear feedback like yours if and when that does not happen. We do move quickly here at Pebble and have already started reviewing ways to improve the checkout experience based on your specific feedback!
In regards to our response time, we aim to reply to every matter that is raised within business hours of that same day. Unfortunately, as your message came outside of business hours, we were not able to respond until the following day. We realise this was not ideal in your situation and we are therefore reviewing our current systems should this happen in the future.
Thank you again for taking the time to provide this feedback and for using Pebble to book your activity! As a token of our gratitude, we will be sending you a discount voucher for your next booking with us.
