“Booking activities online took me ages. It's not very straigt forward even for me who has used the service a few times already. I couldnt even find a phone number to call. Please do something about your booking procedure. Thanks”
“It was stressful and doesn’t recognise my number in the payment code verification even though I’ve checked and my right phone number is in the details”
“its terrible! asking for details which you already have.
takes a long time to log in from one section to another.
Listing my son's name many times as if I have more than one child.”
“I have fed this back many times before but nothing happens. Please make it easy to just book the same thing as I've booked a million times, without me having to go through the long navigation again.”
“Screen rendering on mobile is off. No option to use card details but voucher schemes can sometimes have a delay in transactions and now Im concerned that they won't see it and will charge my card. No option to contact anyone. Free text fields are pointless for data capture and some of the questions are 'open questions' with yes / no answers?”
