“Took several attempts to book, at first stating that the clubs were full and to join the waiting list.
It also wouldn't log me in and when I tried to reset password I never received the SMS message, so had to check out as a guest.
The other booking system used by Super Star Sport, was much better, never had any issues.”
“Too complicated user interface, dishonest tick to OPT OUT which is known to be misleading to users, visually poorly designed (poor usability), plus you don't need to know the names of attendees to a kids' show.”
“The website does not load properly on mobile devices; there's a checkbox that you have to accept in order to opt out/in to cookies, and unless you've ticked this, you can't scroll down. But you need to scroll down to tick the box, so it's impossible to use.
Also, there's no way to opt-out of automatic re-enrollment, which is at best pretty poor behaviour toward the customer and at worst is illegal.”
“Very poor with my bank details as soon as I verified my payment it took me back to payment screen to reenter. I've had to use my husbands to process this.
Very poor system so far!”
“I get frustrated that my wrap around provider cannot just be saved as a favourite as I use them all the time. Searching on your site is not simple and o always struggle to find my provider”
Hi Clare, thanks for your feedback. Your previously booked suppliers are now saved within your Activities profile on Pebble. Simply login using the burger menu at the top left of the page when you land on activities.bookpebble.co.uk and you'll see "My providers" on the left hand side which will take you directly to your provider. If you dont have an account already, create one with your next booking to take advantage of this feature.
“The fact that I can't just repeat my booking is making this experience so much more complex and longer. Why don't you just copy Munchkins booking system to save us some time?”
“It's still terrible, despite contacting Pebble to point out how awkward the checkout system is. I have 2 kids in 2 schools, and I have to add each child's activity on each day I want separately and check it out - can't add 1 child for 2 clubs, or 2 children for the same club together. Including log in, it's over 20 clicks per selection and check out.”
“I find this website so complicated to use. Whenever I want to log in to check what sessions we have booked, I cant seem to find information as basic as that”
