“I think it’s disgusting how I have to pay £9 for a late pick up. You do not give me the option for any earlier pick up £9 each time for a working parent.
But there’s nothing I can do about it!!”
“This booking process is rubbish.
Instead of being able to make one booking for all clubs/afterschool activities you have to make multiple bookings. Coming out from selecting activities deletes selections from the basket.
I’m not impressed by this system.”
“No ability to see the remaining slots when booking- you also can’t update you basket at checkout without loosing progress. No ability to pay with vouchers.”
“Bad user interface. Visual design bad - difficult to discern and identify the option I want, font size and colours do not make viewing the page and identifynig the relevant information easy. Scrolling is left to right insteadf of down and up. There are too many steps in maing a booking. You don't need a DoB of attendees - this is private inforamtion. Where one needs to tick an options, selection is to OPT OUT instead of to OPT IN (practice aimed at misleading customers). To book one needs to select "buy tickets" - there are no tickets involved to book a course, this is confusing.”
“Unnecessary windows opening, repetitive questions, some buttons seem not to register clicks. The whole thing feels like a big obstacle between me and the service I want to book, I nearly gave up.”
“Pebble converted my payment from sterling to euro based on my location, and charged me an extra £5.12 for my booking. At no point in my transaction was this pointed out to me. My basket was in Sterling and so is my bank account. I will absolutely avoid Pebble in the future.”
