Hi Nicola,
Thank you for taking the time to leave a review. As a young and growing business we are always keen to hear what we could do better.
I can see you ran into some login issues on our platform yesterday. Sometimes peolpe who check out as a guest try to use their email address to log in - please note that checking out as a guest does not save any login credentials in our system. But, I can see you successfully made an account and checked out yesterday.
It would be great if you could provide any more information about what you struggled with and specifically what you think we could do to improve our customer experience.
Please feel free to reply to this email with any additional information - it would be greatly appreciated.
Warm regards,
Melissa from Pebble
Hi Mary,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was clunky with the payment process, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
