Thank you for taking my call today and for going into more detail about your experience. As I mentioned on the phone, while your experience with Pebble was not ideal, we appreciate and welcome all feedback as it provides us the opportunity to constantly improve our product and service.
We're sorry that you found it challenging to register on Pebble but are pleased to hear you were successful in the end by using our Guest checkout feature. Our goal is to make the booking experience as seamless as it can be and in order to achieve that we need to hear feedback like yours if and when that does not happen. We do move quickly here at Pebble and have already started reviewing ways to improve the checkout experience based on your specific feedback!
In regards to our response time, we aim to reply to every matter that is raised within business hours of that same day. Unfortunately, as your message came outside of business hours, we were not able to respond until the following day. We realise this was not ideal in your situation and we are therefore reviewing our current systems should this happen in the future.
Thank you again for taking the time to provide this feedback and for using Pebble to book your activity! As a token of our gratitude, we will be sending you a discount voucher for your next booking with us.
“I feel the information about the multiple class options are not organised as intuitively as they could be. Listing each option as a card with the same image was more difficult to sort through than I'd like, particularly as the information was smaller than I think it needed to be. For me, it would be more useful to have the classes grouped by the day under a header, or even the option to sort on the "activities" page. When you're trying to book things in a hurry or distracted (aka as most parents), then I do appreciate being spoon fed on such sites so I dont mess up the booking”
