“Hearing aids did not fit so I sent them back. They promised a refund, but have never received my money back. They are a rip-off company. Now, I can't get through to the phone number I had, and can't get a response from the emails I'm sending. WHAT A SCAM!!!!!”
“Ordered hearing aids in April. Supposedly 1-2 weeks delivery. It is now June 13 and haven’t received. BUT my bank account has. Rem charged! Scam, Scam, Scam”
“I ordered a pair of TX10 on May 28. I received a confirmation on May 29. Funds were with drawn from my credit card. I sent an email and they sent right back that I would have in 2 weeks. They would send me the date of shipment and a tracking number.
I have heard nothing. There is no customer service. I am going to one more time to contact them. I WOULD NOT FALL FOR THIS SCAM”
“I ordered hearing aids and weeks went by and never received them. I canceled order and they said they would refund money. They did not,!! Don't order from them.”
“Bossa does NOT refund your money. Returned hearing aids and after a month received letter stating my refund had been processed and would be receiving my credit on my credit card. They have never sent my refund to my credit card.
Don’t buy from this company.”
“Ordered hearing aids. After one month never received them. Emailed to cancel order and request a refund. Been almost 3 months haven't heard anything or received refund... SCAM SCAM SCAM.......”
“I ordered a pair of hearing aids for my husband back on March 21, 2024, guess what, never received. I sent several emails and they responded with different excuses every time. I sent an email yesterday and the day before, no response. I’m on a fixed income, paying them was like flushing money down the toilet!!”
“I paid money for the wax protectors never received them. It’s been over a month you’ve taken money out of my account and now I called the number and it’s disconnected. I email and I get an AI response not happy will never recommend this product. Anybody customer service sucks.”
“I purchased my hearing aids in December of 2023. i tried them for a couple of days and returned them in January of 2024. They were in perfect condition, I didn't take the charger out and took photos of my return. i returned them at my own shipping expense ($14) and have not received my money back as of June 2024. I have e-mailed on multiple occasions and called only to be on hold for an 1 1/2 hours. I have not been able to get in touch with customer service. They received my return and told me their purchasing department was notified. I bought the hearing aids with the understanding that there was a money back guarantee. This is false advertising and is very disappointing. I feel like they make it difficult to get your money back and leave customers no where to turn and no one to talk to. I have never purchased any other item that I returned and wasn't refunded. Don't purchase unless you intend to keep them because there is no money back.”
“My husband and I returned our earing aid because we didn't like them. They received them but have not received our refund trying calling them no one answer.p”
“I have tried for 2 weeks to get a hold if Bossa hearing. I lost 1 hearing aid.
But I they don't get back to me. I have called left email, texts, and message on Facebook. So far I have not heard from them. Today all I get is a busy signal.”
“I ordered the Bossa aids. The first pair did not work for me so like a dummy I let them talk me into a so called better pair, yes for more money. When I got those they didn't help either so i sent them back too. They sent me a new Pair. Guess what, those did the same as the others. They Squealed so bad, didn't fit right in my ears, still couldn't make out words. So I sent them back. I was told that I was entitled to a full refund. That was 2 months ago. I call to only get a busy signal, live chat is never available, and they don't answer your emails. DO NOT ORDER FROM BOSSA HEARING AIDS. SCAM!!!!!”
“The Bossa Mini hearing aids did not work for me. They were uncomfortable and sounded like I was screaming. They were really bulky in my ears and really stuck out. So I sent them back emailed everything they need for a refund in March of 2024. They confirmed that I would be getting my full refund. Well I haven’t yet to get my refund and it’s June 9, 2024. I keep sending emails and sometimes I get a reply back saying that they sorry it’s taking so long. But they will be in touch will customer service to expedite my refund. So if you buy them then you return them just don’t expect a refund.”
“Ordered hearing aids 21April 2024. Back and forth responses. How are they allowed to continue advertising when they are scamming everyone. Requested refund. No response. Shocking that they can do this to innocent people who need this aid so desperately.”
“I know there are others out there who also did not get a refund from Bossa. We need to start a class action lawsuit to let them know we do not take it lightly that they will not stand by their policy that is on their web site. In my case they provided a fictitious invoice stating my purchase price was being refunded, but the refund was never issued. Looking on the internet I see numerous individuals with the same issue on never receiving their refunds. The Better Business Bureau was also provided with a promise that my refund was in process, but I never received such refund.”
“DO NOT UNDER ANY CIRCUMSTANCES BUY BOSSA HEARING AMPLIFIERS. THE COMPANY IS A SCAM AND WILL NOT REFUND YOUR MONEY WHEN RETURNED WITHIN THEIR GUARANTEE POLICY. INSTEAD THEY FORGE A REFUND RECEIPT AND THE REFUND IS NEVER RECEIVED. THEY EVEN LIED TO THE BETTER BUSINESS BEUREA AND PROVIDED THE SAME FORGED REFUND RECEIPT. THE BBB CLOSED MY CASE AND I REPLIED STATING I NEVER RECIEVED A REFUND AND THEY ARE STILL LOOKING INTO THIS CLAIM MONTHS LATER.”
“Ordered product Oct of 23, received product Nov of 23. Returned product Dec of 23. As of June of 24 I have not received my refund. They lie to every month. Submitted a BBB complaint they lie to the BBB. Have submitted bad reviews on other forums. They lie on their response there. Next step will be with the AG of AZ. They are scamming senior citizens.”
