“I placed the order and received a confirmation 11 days before Mothers Day. My mom never got her flowers. There was never an indication of a problem. When I asked what happened, they said it was "beyond their control" that they could not deliver it or send any updates whatsoever. I can still log in and check the status as "being prepared for delivery".
I was offered 20% off a future order. Too little, too late. This company needs to own up to their shortcomings and apologize to customers they embarrass.”
“Absolutely the best flower delivery I have ever received! So fresh, so beautiful, so many (I had to divide into two flower arragements!) and best of all, found out where they came from!! Colombia! Just returned from Bogota and was so jealous of my friend's gorgeous flowers throughout her house! Gracias! Will only be ordering from BOUQS from now on!”
“Ordered Valentine's Day roses on 2/11 for my wife, for delivery on 2/14. I spent all day on 2/14 tracking the package only to see the status change at roughly 7pm showing the flowers were in Maryland (we're in New York) and delivery was now scheduled for 2/15. This was a horrendous experience and left me unprepared for my wife. I will never order from The Bouqs again.
Also - tracking on the 2/15 showed "Delivered" and my wife never saw a hint of a delivery person, a package, or a flower.”
