“I was relatively happy overall, but upon joining I wasn't told about the first two months being fees only. It was made out to me that the those payments I'm making would be for the 5 years. But now I find that I have to do another review with Harrington Brooks and figure out what I pay to them. I just wish that was explained better.
My paperwork was also incorrect. I was told two different amounts to pay and the person I dealt with got my first payment date wrong after me telling her three times what I needed it to be!! Then she called me a liar and said I never gave that specific date.
Yet if the calls are recorded it will be CLEAR as day, the date I gave!!
Everyone else has been great and supportive. Just this one girl who was eating down the phone upon joining and obviously failed to listen to my needs.”
Hello. Thank you for taking the time to provide us with feedback. We're pleased to hear you were happy overall with your experience. We aim to try and provide the best customer service possible. We will look closely into the issues you've raised. Your feedback helps us make improvements to Bright Debt Solutions, so thank you once again. Kind regards, The Bright Debt Solutions team.
