British Gas Reviews

“ I left a very negative review about the British Gas App which left me frustrated and took me round in circles. However Michael from British Gas grasped the problem and dealt with it most efficiently. He was excellent. Whilst the App wasn’t working, I also received excellent customer service from Carl whi helped to change my tariff and discussed options with me. He was simply excellent,ent - very, very patient, ”

“ Just had a man at the door from British Gas saying he has come to service gas fire and boiler even though we have an electric fire soon has he came in he said when did you get rid of gas fire 2 years ago i said asked where boiler was in kitchen i said was there for 20 mins next thing he said i have the wrong house how can that happen when he wanted 108 and i live 114 ”

“ Thankyou to the agent this morning on dealing with my electric account excellent customer service Sharon Brace SL2 2HP resolved my account on being up to date swiftly 👏 ”

“ Have drains & plumbing cover with BG. Was made aware of an external leak by United Utilities. Contacted BG and they arranged for Dyno to contact me immediately. A Dyno rep attended a day or two later. Dyno went onto send Simon from North West Water Co to further assess the issue. Simon returned a couple of days later as scheduled and fixed the leak. Ever so grateful to him and the service prov by BG & Dyno. ”

“ She fixed all my problems including a new radiator for free excellent service from gas all the time thanks ”

“ British Gas man Ed called at my eldery mothers house today and was a perfect gentleman.Kind and patient and explained everything he was doing.10/10 excellent service ”

“ For a firm who appear to have global ambitions I think it had better sort out its complaints service and misdirection from it's staff. ”

“ Very good at taking your money ,but trying to ring or make a complaint is a very slow process. Home service didn't even contact me to tell me why my plumber didn't turn up.I waited from 7 am untill 6pm. ”

“ I was struggling today ,my electric supply had gone off and I had support from a gentleman called (Inga) over the telephone, he was amazing, patient and helpful, I’m so grateful for his help , well done British Gas your guy Inga was first class , much appreciated service 💙 ”

“ A delightful gas engineer came to do my service . He found problems I was unaware of . He sorted them for me in a caring and efficient manner He was a star jamie cook thankyou ”