“Absolutely dreadful. Travelled with our dogs. Never had such a bad experience. Dog area small and disgusting! Cabins smelly must have been 30 dogs in cramped area. No facilities for people with their dogs. Just don't do it!!!”
“Breakfast was COLD
And I mean Cold
Do they check the Temperature regularly? This is a very dangerous practice
We were both ill after eating the so called cooked breakfast
Next time I will tell them to make it all fresh at the point of service ( which will cause problems)and would encourage others to do the same”
“I was told to leave my car across a doorway, elderly people were struggling to get past and someone was going to fall through the metal doorway, I told the second captain it was unsafe and he moved my car back a few inches, they have no regard for passenger safety”
“Cabins not prepared for overnight crossing— had to wait 20 minutes in a confined space. Smelly bathroom. Cabin on the same level as car deck but had to climb up then cross over and down again! AN EXTREMELY RUDE MEMBER OF STAFF AT RECEPTION!
Have travelled with Brittany Ferries several times before but their standards have unfortunately spiralled down.”
“Web would not let us change our flex booking. Customer service on phone would only do it for £200 more, computer says no attitude. Only response to getting resolution was to email an automated box with a 2 week response time- ridiculous.”
“Book early with Brittany Ferries and you're penalised. We booked just after Christmas and then discovered we were charged €200 more than if we'd booked in March. Rip off! Don't book early.”
“Really want to speak to someone. It is not answerable via their website and my query won't take more than five or so minutes to sort but the wait time to speak to them is currently 2hrs and 5 minutes!! What a joke. They answered my call (not quickly but quick enough) when I booked (disabled passenger) but now they have us they aren't worried about a follow up service. Generally the firm has gone down hill since we first started going with them years ago. Wish they had a competitor for a Spanish crossing so they have to improve.”
“I have traveled with Brittany Ferries several times and generally choose a Flexi ticket for peace of mind which should cover the outbound and inbound journey. However, I recently needed to change my return ticket and discovered that the flexibility does not extend beyond the outbound journey.
After the outbound journey, you are charged fees for changes, and if the change confirmation suggests you are eligible for a refund, you will not actually receive one. They keep the money instead.
While the journey itself was fine, I feel cheated by the promise of a Flexible ticket that is not truly flexible.
I am not sure, I'll travel with them again.”
“We sailed from Plymouth to Roscoff at 13.39, The check-in was very quick, sailing smooth, cabins n the ship was very clean, beds were very comfortable and cabin size was big with free mini bar which had stocked with 2 of each water, orange juice, sparkling water, 1 Pepsi and 1 box of macaroons. (4 berth cabin), staff was very helpful, departure n arrival on time. U can also go on deck and relax whilst watching the views and it’s must to enjoy the views. We had lunch in the restaurant which was reasonably priced as we had 20 euros 3 course meal and large portions. The only downside was that they only offer complimentary breakfast for morning sailings. However, they should atleast offer complimentary sandwich or salad for the other sailings. However overall excellent experience hence giving 5 rating. But surely I will use their services again.”
“Put prices up by an alarming amount, yet no longer provide your complimentry breakfast/evening meal, €11 for continental breakfast yet full English used to be approx €8-9.
After many sailings on the past this will be our last.”
“We had booked our sailing with Brittany Ferries Portsmouth to Cherbourg for a 2.pm sailing. A few weeks later we were informed the sailing had been cancelled so we rebooked for the 7.am sailing and booked accommodation as we were travelling from the NW. Again we were contacted and told the sailing had been cancelled. This of course leaves us with accommodation we now do not need. Brittany Ferries would not help with accommodation costs and told us to claim it back through our insurance. I am not sure what we will do about the accommodation but I am certainly sure we will never use Brittany Ferries again.”
“Just goes to show how a monopoly service can turn a once good service into something which at its best is just very very average. Overpriced fares, food and boats where one feels confined to soulless lounges offering indifferent service and refreshments. No consistency in catering and the hype about tapas bars is a fancy label for skimpy plates of uninspiring food at premium prices. Gone are the days of providing water, ice and microwaves to customers - everything they provide comes at a price! One starts and ends a journey home hoping it will be, at best, ok”
“My Review is about Brittany Ferries booking system and membership.
We have traveled with them for many years many times.
The experience is always great, prices yes have gone up in food and tickets, the fact the Portsmouth ferries to Spain take forever has a bad impact on our holiday days. Not happy with that this year I’ll go via Plymouth but this takes 5 hour to get to the port. Before everything in general was much much better.
My main dislike with BFerries, My partner is a member and because every year I travel away before him or travel back after him with our children and with our car I can never use his full membership discount, because in one of our trips going or returning he won’t be with us. So I have to use the guest discount and this is supper frustrating and we have to buy separate tickets we are partners we have 3 children we are a “family”i should be able to use the membership, it’s not like it’s a cousin or the parent or a friend. This year we renewed our membership but we really thinking of not renewing anymore, and this is the main reason for this decision.
It’s a shame has been very much pleasant travelling with Brittany Ferries but paying a yearly fee and not being able to use it as a family it’s very unfair.”
“This relates to the reservations and land customer service and not onboard.
My second booking with Brittany Ferries and the second very inconvenient rescheduling.
I booked an early bird fare, five months in advance, Rosslare to Cherbourg to arrive in daylight as I have a long onward car drive. When they rescheduled, the offer was a refund or another date if the new times did not suit. I found that they have a sailing from Cork the next day, which suited better, which actually cost €13 less, so I asked reservations to change it for me. They agreed, but, but despite the lower fare, they refused to refund me the €13 difference. If I cancelled the booking, I could get a full refund and book the Cork leg myself, saving the €13! It took 4 days before reservations cancelled the Rosslare leg, by which time, the Cork fare had increased by €40. After several emails and telephone calls, they eventually gave me the sailing at the original fare, but not the €13 refund. I asked for a free gesture such as some meal vouchers or a cabin upgrade to make up for the inconvenience and extra petrol expense and this was flatly refused.
The website says the Salamanca ships offers a “cooked ENGLISH breakfast”, on a France-Ireland sailing, however as the ship arrives at 6AM, the restaurant is not open!
Now, two weeks before travelling, I discovered the price of the outbound sailing and cabin have dropped by €71. I wrote to Brittany's customer services for Ireland-France, based in England! They have a 28 WORKING DAY response time, presumably due to a massive amount of complaints. After a long wait, I received a partial response and a flat refusal of any refund,or gesture. The attitude and lack of any willingness to help or retain customer goodwill from senior agent Charlotte Murray was despicable. She is a disgrace to her profession. She hid behind the company’s terms and conditions and simply did not care about the customer. While Brittany Ferries prices are good, I am very reluctant to trust them again as their land based customer service is terrible. Perhaps the ships and crew will be better.”
“This relates to the reservations and land customer service and not onboard.
My second booking with Brittany Ferries and the second very inconvenient reschedulling.
I booked Rosslare to Cherbourg to arrive in daylight as I have a long onward car drive. When they reschedulled, the offer was a refund or another date if the new times did not suit. I found that they have a sailing from Cork the next day, which suited better, which actually cost €13 less, so I asked reservations to change it for me. They agreed, but would not price match, so despite the lower fare, they refused to refund me the €13 difference. If I cancelled the booking, I could get a full refund and book the Cork leg myself, saving the €13! It took 4 days before reservations cancelled the Rosslare leg, by which time, the Cork fare had increased by €40. After serveral emails and telephone calls, they eventually gave me the sailing at the original fare, but not the €13 refund. I asked for a free gesture such as some meal vouchers or a cabin upgrade to make up for the inconvenience and this was flatly refused.
So I wrote to Brittany's customer services for Ireland-France, and this is based in England! They have a 28 WORKING DAY response time, persumably due to a massive amount of complaints. Again, after a long wait, I received a partial response and a flat refusal of any gesture. While Brittany Ferries prices are good, I am very reluctant to trust them again as their land based customer service is terrible. Perhaps the ships and crew will be better.”
“So after paying the poisonously expensive fee,about twice the price of a dfds ferry (standard Brittany) I though ah I’ll save myself the 2hr drive on the uk side home….. we’ll let’s say it gets more painful!! Cabin…. £105 ya what!!!( didn’t realise it was a floating Hilton….then add the booking fee £20 and you can keep that one) Compulsory to book a seat for the over night crossing £5 … so she sails at 9ish French and lands at 7am uk time, thought to myself my lord that must be half speed over night !! Wrong im currently sat in my £5 chair for the night and we are a mile out from Cherbourg at a sand still!!!
Hour 2 at current…(great) didn’t mention that in the splurb did you
Don’t start me on the food and drink rip off … anyway so 8 and a half hours of crossing might as well of booked a Dieppe Newhaven.saved myself £75 crossed in 4 hours driven for 2 and and not had to pay the £5 seat fee the hideous cost of light refreshments
Plus not lost hrs of my life sat on the edge of the English Channel not moving”
“We bought a flexible ticket thinking we change our return crossing if needed. However the flexi part finishes 4 hours before your outbound crossing. So it's not really a flexi ticket at all. I know it's in the small print but I think it is misleading. I will use a different company next time.”
“We have just traveled back to the uk on the new Santona ferry
The rooms were very clean and comfortable beds
But the meals on board were over priced and very poor quality
The english break fast was disgusting and swimming in grease
And the two chef special courses served in the tapas restaurant were .inedible the food service was also incredibly slow.
One person on meals and two serving drinks
Every thing except the special was re heated in an oven while you waited
The rest of the ferry was clean and spacious”
