“Most staff on board the ferries are pleasant and helpful however it all seems to fall down when having any kind of difficulty or issue with staff on the phone. Today I attempted to change a flex ticket booking on line but it wouldn't go through. I called and after an interminable checking by an automated system that mentioned I should make changes via the website! I got through to a very condescending person who spoke to me as if I was entirely stupid. He referred endlessly back to terms and conditions and wanted to charge me a fee for making the change despite my efforts trying to do the change on the website. I have been using Britanny ferries for 40 years it's definitely become more arrogant and less customer focused. They do have a monopoly for those travelling on the West side of the country and therefore they don't seem to care how they treat you or speak to you. When you ask to speak to a complaints department your referred to an email address - I have been via that route previously so know that's a waste of my typing finger! I have even previously written to the CEO only to be referred back to the email as he couldn't possible be bothered by me.
I will continue to use them as we live in the West of France and visit our families in the West of the UK but I regret the lack of caring and serviceable seems to have disappeared.”
“Just goes to show how a monopoly service can turn a once good service into something which at its best is just very very average. Overpriced fares, food and boats where one feels confined to soulless lounges offering indifferent service and refreshments. No consistency in catering and the hype about tapas bars is a fancy label for skimpy plates of uninspiring food at premium prices. Gone are the days of providing water, ice and microwaves to customers - everything they provide comes at a price! One starts and ends a journey home hoping it will be, at best, ok”
“We have just traveled back to the uk on the new Santona ferry
The rooms were very clean and comfortable beds
But the meals on board were over priced and very poor quality
The english break fast was disgusting and swimming in grease
And the two chef special courses served in the tapas restaurant were .inedible the food service was also incredibly slow.
One person on meals and two serving drinks
Every thing except the special was re heated in an oven while you waited
The rest of the ferry was clean and spacious”
“The ferry is great clean and tidy friendly service.
The food not so good fish and chips the fish was as stale as it comes straight out of a box frozen rubbish I mean it sails from Plymouth harbour and rod off harbour and they can’t manage to source some decent fish”
“The ferry is great clean and tidy friendly service.
The food not so good fish and chips the fish was as stale as it comes straight out of a box frozen rubbish I mean it sails from Plymouth harbour and rod off harbour and they can’t manage to source some decent fish”
