Brocrates Canada Reviews

"Hi,\r\n\r\nI ordered your Complete Craft Beer Tasting Flight for my son in law for Christmas. \r\n\r\nWhat he received is not what was ordered. He received: 4 of the same glasses, Only 2 different types of beer from the same company - 3 and 3 of the same beers\r\nAnd the tasting board does not have the niches to hold the beers. When I asked for the correct item to be sent Brocrates responded that I agreed to substitutions. This is a completely different gift, not a substitution. In Canada businesses are not permitted to advertise merchandise then send something different even if there is a disclaimer. They refused to send the correct product or issue a refund."

"Hi,\r\n\r\nI ordered your Complete Craft Beer Tasting Flight for my son in law for Christmas. \r\n\r\nWhat he received is not what was ordered. He received: 4 of the same glasses, Only 2 different types of beer from the same company - 3 and 3 of the same beers\r\nAnd the tasting board does not have the niches to hold the beers. When I asked for the correct item to be sent Brocrates responded that I agreed to substitutions. This is a completely different gift, not a substitution. In Canada businesses are not permitted to advertise merchandise then send something different even if there is a disclaimer. They refused to send the correct product or issue a refund."

"I do not recommend this company. They have no satisfaction guarantee and will substitute items without warning, even if the substitutions are outside the theme of the box you ordered. \r\n\r\nIn my case, I received seafood p\u00e2t\u00e9 in a meat crate, which completely changed the nature of the gift. Customer service insists their policy allows substitutions, even when they go against customer preferences or the theme of the order.\r\n\r\nI paid for 3-business-day delivery and even received an email confirming the order would arrive on time. However, the gift arrived 7 days late, and tracking updates were inconsistent, repeatedly claiming it would be delivered \u201cby the end of the next day.\u201d They refused to guarantee or assist with delays.\r\n\r\nI find it unethical for a company to take no accountability for failing to meet the expectations they set at the time of payment. If they do not resolve this issue, I intend to escalate it with consumer protection laws, which override policies set by companies. Especially when they fail to ensure prior and informed consent when processing the order. Just wow."

"This is appalling to me ordered a gift basket from my kids to their grandpa. It came quickly I will give them that. When I unpacked box the packing slip was glued to the top. There was no way to get it off without damaging the lid. I emailed customer service. I received a response saying presentation matters they apologize thats it. I replied they said no compensation nor would they tell me how to do review when asked. All I wanted was a new box which for the record is not wood but they refused. It's their error, poor customer service now kids have to get a damaged gift. DISGUSTING These crates aren't cheap not much in them and its damaged but its ok to them."

"This is appalling to me ordered a gift basket from my kids to their grandpa. It came quickly I will give them that. When I unpacked box the packing slip was glued to the top. There was no way to get it off without damaging the lid. I emailed customer service. I received a response saying presentation matters they apologize thats it. I replied they said no compensation nor would they tell me how to do review when asked. All I wanted was a new box which for the record is not wood but they refused. It's their error, poor customer service now kids have to get a damaged gift. DISGUSTING These crates aren't cheap not much in them and its damaged but its ok to them."