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BT Reviews

1.4 Rating 797 Reviews
E
Happiness Grade

BT have a Customer Happiness Grade of E. Customers are happy with their prices and customer service but are unhappy with their returns process.

B

Price - Excellent

75.00%
Industry Average
I was very happy with my switch. The customer service on the phone was excellent. Everything happened as it should, so easy. Price is good, not the cheapest, but good speed and reliability. I used live chat/ internet/telephone. All good
- Happy Customer
Not much in the way of deals to retain customers - there is some movement in price, but rarely as great as 'new customers' deals.
- Adrian J.
Providing a better service at a cheaper price than current regular service and by providing items that were easy to use / connect.
- N Waine
F

Returns Process - Difficult

0.00%
Industry Average
I made a mistake when I trusted these scammers with my investments :( these creeps stole all my savings, they kept promising me good returns, but it was just a scam, a sham.
- Naomi Natalie
Over the course of 2 months I repeatedly requested a returns bag to send the kit back.
- Kyle
They apologised and said they'd send out a returns bag instead so I could send the equipment back.
- Nick
74.29%
Industry Average
I am Sandra. Thank you Mrs. Roberts Lee Recovery Service for your life-saving services you rendered me last week. I can at least now reinvest my money in a true and safe investment. And to all those whose money has been defrauded, give these agents a trial. I can tell you all that they are reliable, below is their Contact address (robertslee 6 1 8 @ gmail....com) +1 8. 5 6-5. 4. 9 - 74 69
- Sandra Ruby
superb service could not be happier than with a business that has its call centre based in the uk that understand your needs completely
- Colin Hetherington
Always get problems sorted , great customer service
- Jane Hinton