BSO Reviews

“ The glazed surface of the ceramic tile I ordered was crazed. I e-mailed customer services and sent them photographs showing the problem. I also raised an issue through PayPal. After 6 days when they failed to answer I escalated the matter through PayPal. Only then did they refund me for goods which were not fit for purpose. ”

“ Took them another day to refund credit card despite being told to do it that day. ”

“ I have agreed to cancel 10 of the doors as 2 of them were wrong size and asked for refund. ”

“ All my correspondence had to be handled by e-mail with an employee who seemed unable to grasp that I was asking the company to collect their tiles and refund my money. ”

“ Worse customer experience ever! Good were damaged and had to fight to get a refund. No phone number and not responsive to emails. AVOID!!!!!! AWFUL!!!! ”

“ I reached out for the radiator immediately (it came with the first shipment) and didn't get a response until a few days later, so I asked for a partial refund since the radiator had to be installed. ”