BUILT/ Reviews

4.6 Rating 1,391 Reviews
91 %
of reviewers recommend BUILT/
4.6
Based on 1,391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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07413810510

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Anonymous
Anonymous  // 01/01/2019
Excellent service, very helpful staff, a far more personal service than other leading diy stores, a pleasurable experience.
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Posted 5 years ago
Took to long to find items....waited in the cold for half hour
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Posted 5 years ago
Would certainly use this company again. I had excellent service from them.
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Posted 5 years ago
Great service fast and reliable every time too marks built
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Posted 5 years ago
Quick delivery items was as prescribed
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Posted 5 years ago
Excellent product and excellent customer service. Nice touch free drink and breakfast not to mention £20 Nando’s! Who doesn’t love a Nando’s
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Posted 5 years ago
Love it, the simplicity of the order and collection process is a dream!
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Posted 5 years ago
Purchased a number of items from Built, never had an issue. Staff are always helpful. Will definitely use again.
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Posted 5 years ago
I like BUILT because they are always staff on boerd to help you and you can Evan grab a FREE coffee while you wait!
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Posted 5 years ago
Excellent customer service, great customer experience, Tracey was very help.
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Posted 5 years ago
By far the best builders merchants ive used in many of year and the helpful pleasant staff is an added bonus.
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Posted 5 years ago
Good prices for their stock but didn't phone me when they had the hardcore arrive like they said they would so had to make other arrangements will do business with them again
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Posted 5 years ago
Ordered four by two timber x four lengths arrived bent and twisted. Complaint was dealt with very efficiently but the replacement timber was only three lengths and no one told me when it was being replaced until the delivery driver phoned me and l had to tell to leave it in the front garden. Good job it did not rain as the timber was for internal use
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Posted 5 years ago
Shopped at built for the first time, friendly staff, great surroundings good prices will be back!!!!
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Posted 5 years ago
plenty of choice, easy to buy, you can collect or have delivery, the way builders merchants should be! a drive through service
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Posted 5 years ago
Delivery was good slightly late but once it arrived it was unloaded with no fuss
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Posted 5 years ago
Very good service easy to use online platform great stock choice delivery great ordered at 8am received by 12.30
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Posted 5 years ago
All round good experience, excellent service would highly recommend.
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Posted 5 years ago
Late delivery
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Posted 5 years ago
Ordered some building materials had a few hiccups but sorted nicely by Shanu just awaiting delivery which I hope makes the experience as good as it has been thanks
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Posted 5 years ago
BUILT/ is rated 4.6 based on 1,391 reviews