BUILT/ Reviews

4.6 Rating 1,391 Reviews
91 %
of reviewers recommend BUILT/
4.6
Based on 1,391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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07413810510

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Anonymous
Anonymous  // 01/01/2019
Excellent when it comes to prices for like for like item available elsewhere and many new offers. could do with improving the time in waiting to be served as its hit and miss (depending on how many staff available to assist on the day)
Helpful Report
Posted 4 years ago
recently ordered timber for decking which was delivered wrong untreated instead of treated and unfortunately out of stock at the time, correct item delivered 10 days later putting the job back, office staff very helpful in correcting problem and delivery driver also helpful and courteous, apart from that minor hiccup very happy with service, good prices very competitive, would recommend and use again.
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Posted 4 years ago
Really good service. All items turned up on time except some ballast sand which they informed me and delivered the following day.
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Posted 4 years ago
Delivery correct and on time
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Posted 4 years ago
Overall, pretty good service. Let down by stock levels and poor selection of choice in areas.
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Posted 4 years ago
smooth
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Posted 4 years ago
Good price, prompt delivery and helpfull delivery people. Products are good and don't have much problem trusting them to pick what I would.
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Posted 4 years ago
Had a good experience, I paced a click and collect order, found parking easy and the goods were loaded into the vehicle and the staff showed a positive friendly attitude, I have recommend Built to other family members
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Posted 4 years ago
Good
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Posted 4 years ago
Simple and clear ordering system, delivery (just) came in delivery slot, delivered in its right location safely and securely will use again
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Posted 5 years ago
Good products but prices differ on Web to prices in catalogue
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Posted 5 years ago
Have shopped here quite a few times in the past,service is second to none but I’ve found stocks are not as they should be and have had to get some goods from elsewhere due to lack of stock
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Posted 5 years ago
a1 all the way
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Posted 5 years ago
Overall good service. Slightly high in price on products. No discounts for bulk orders which is a disappointment.
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Posted 5 years ago
Jakes gives an excellent service materials are allways then when he says they will be
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Posted 5 years ago
Coffee machine wasn’t working . Otherwise I would’ve given five Stars.
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Posted 5 years ago
Great prices, innovative way to buy trade good and easier as well but Built have a bit of issue when it comes to time taken to process an order. Ordering in-store will not be less than 10 minutes and I've tried click and collect thinking it's would be faster but only maneged to shave a couple of minutes off that. Also the range of products is a bit limited but still really good for your basics like timber, plasterboard, copper pipe, etc.
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Posted 5 years ago
The order arrived atleast
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Posted 5 years ago
Generally good prices and service. Occasionally things are under stocked however generally it's my go to retailer for building materials
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Posted 5 years ago
Great service fast and reliable every time too marks built
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Posted 5 years ago
BUILT/ is rated 4.6 based on 1,391 reviews