Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,070 Reviews

94 %

of reviewers recommend Burrows Motor Company

Company Reviews

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Metrics

4.7

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01226 720443

Email:

info@burrowsmotorcompany.co.uk

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Burrows Motor Company 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for 2 nd key 4 months after purchase of car no follow ups have been done at all very disappointed with this side of service”

Helpful Report

(Burrows Toyota Doncaster) - Posted 5 years ago

Really sorry to hear that the guys haven't been in touch with you since you purchased your car. We will chase the team up for you.

Posted 5 years ago

“Product knowledge of sales person was poor. Did not know answer to questions asked about car. Had to collect car after work in the dark as told unable to collect car at weekends. The car is fine but still getting used to it. I don't have time to sit with the manual and go through every aspect of the car or to keep returning to the showroom when unsure about things related to the car. Had to ask my friend's partner for help as he is familiar with Toyota cars. Would have liked a salesperson to spend time to explain the gadgets etc to me, in daylight, but as I work full time and only off at weekends, this was not possible. Probably because the weekend is their busiest period and don't want to waste time on cars already sold. On reflection, it felt like a typical car selling experience. A bit of a game of - sell for the best price and make the customer feel like toyota are doing them a favour- when the reverse is actually happening. I understand that it's a business but when the after sales is poor then I questioned my decision and as I've worked hard for my money and don't want to feel I've been taken for a ride-- just another gullible customer. This is the first time I've ever felt this way after buying a car - a bit ripped off and dismissed. A strange feeling and one I don't want to repeat. But the car is fine, just a poor after sales experience”

Helpful Report

(Burrows Toyota Doncaster) - Posted 6 years ago

Hi Teresa - thank you for taking the time to leave us a review. We are sorry to hear that your experience with us has not been 5 star. If you are unsure about anything related to your vehicle please give our team a call on: 01302 762 300 or email us on: bd@burrowsmotorcompany.co.uk and they will be more than happy to assist you. Again we are sorry to hear about the way you feel and we will be passing your comments back to the site.

Posted 6 years ago

“Disappointed in the condition of the car but that was my fault for assuming it would have been of a high quality etc Everything else was fine”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Thank you for taking the time to write us a review Gareth.

Posted 6 years ago

“The sales team and in particular Liam were excellent. However the pre-purchase valet of the car was poor, wheels were not cleaned and I later found some rubbish in the rear central arm rest, suggesting a less than thorough clean.”

Helpful Report

(Burrows Mazda Sheffield) - Posted 6 years ago

Hi John - we are sorry to hear that the service you received from our valet team. We can assure you that this is not up to our usual standards. Again we apologise for any inconvenience this may have caused for you.

Posted 6 years ago

“Burrow is ok but a little dissatisfied with the vehicle I bought.......”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Sorry to hear that David, have you spoken to the guys in Sheffield about the car? You can contact them on 0114 2855558, select option 1 for sales.

Posted 6 years ago

Burrows Motor Company is rated 4.7 based on 1,070 reviews