Burrows Motor Company Reviews

Name: Burrows Motor Company
Rating: 4.73

4.7 Rating 1,070 Reviews

94 %

of reviewers recommend Burrows Motor Company

Company Reviews

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Metrics

4.7

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01226 720443

Email:

info@burrowsmotorcompany.co.uk

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Burrows Motor Company 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went in for them to look at my new car which I was having issues with the auto full beam, the man who deals with servicing department is so rude and obnoxious, he spoke to me like I was stupid and didn't know how to set the auto full beam up properly despite telling him I knew how to do it, can't imagine he would have spoke to a man that way! Needs a lesson in customer service I think. When I went back I said to him about it being adaptive full beam and that was why the light was staying on he turned round and said 'well everyday is a school day isn't it' I was only trying to tell him what he clearly did not know.... so rude! Will not be taking it into Worksop branch in future, I will ask to go to Rotherham.”

Helpful Report

(Burrows Toyota Worksop) - Posted 1 year ago

“I swapped my car after a year because it was too big. In that year the customer service has gone downhill fast. The sales assistant didn’t know what he was doing half the time. However the finance guy was excellent. Not looking forward to my next encounter. Bring back Darrel.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 1 year ago

Hello Mrs Nicholls - we are sorry to hear you experience with us has not been five star. Could you email us at: info@burrowsmotorcompany.co.uk so we can look into this for you.

Posted 1 year ago

“Sales team not even follow up about how good is the car after sales are poor all they care is asking me to join service plan which I will not happy to do so if the service could be better”

Helpful Report

(Burrows Toyota Doncaster) - Posted 1 year ago

Hello Mr Ng - we are sorry to hear your experience with us has not been five star. We apologize for any inconvenience this may have caused you.

Posted 1 year ago

“We bought a s/h car over 2 months ago and are still waiting for log book and tyre repair kit. Have left 2 messages and nobody has phoned me back. I am disappointed with after sales service. I am wondering if we have chosen wrong place to purchase a car from.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 2 years ago

“Coustmer service not good”

Helpful Report

(Burrows Kia Barnsley) - Posted 2 years ago

Hello Mr J Singh - we are sorry to hear your experience with us has not been five star. Could you please email us with further information at info@burrowsmotorcompany.co.uk so we can look into this for you?

Posted 2 years ago

“Very bad service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review Mr Khan, and we are sorry that you feel it was bad service from our site. We recall that you purchased the vehicle and then after taking delivery decided that you no longer wanted the vehicle. We did take the vehicle back and reimbursed you. We are sorry that you feel this equates to bad service but hope that you have now found a car to your liking.

Posted 2 years ago

“Excellent car, but very poor customer service. Sales man was patronising and uninterested. Car came with an empty tank of fuel and no car mats, and Mint refused to add any fuel or provide car mats. The sales man also refused to allow me to speak to the manager despite several requests to do so.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review and we are sorry you found our service only 1*.

Posted 2 years ago

“Unprofessional and dishonest. I purchased from Burrows a second hand Toyota Yaris Hybrid for £16000. On the collection I discovered that my car had no service history, no manual book and had a punctured tyre. The whole morning, rather than being joyful, turned into a lengthy and unpleasant experience. I received a tank of petrol and a free service as a compensation. No responsibility was taken as such, just plenty of excuses.”

Helpful Report

Posted 2 years ago

Hi Ms Ingleby, we are sorry we did not live up to the level of service you quite rightly expect from a Toyota Centre and can only apologise that the vehicle received a puncture on the day of delivery, but understand that the tyre was replaced (which did cause a delay) at no cost. You were offered a full tank of fuel and a service by way of apology for the missing service history, which you accepted at the time of delivery, along with our sincere apologies.

Posted 2 years ago

“Very unhappy with the services, there is no communication between staff, no one knows how to deal with customers. I think that will be my first and last purchase with Toyota and will not recommend it to anyone”

Helpful Report

Posted 2 years ago

Hi Miss Khawar, we have checked with the team at Sheffield and can see that they have been trying to contact you. We understand that all your queries related to the various safety features fitted to your car that bleep with warnings such as lane departure, speed, safety cameras etc. These features can be disabled and we understand that the team have already advised you of this and offered to carry this out for you is you wish. Please do contact the team at Sheffield if you require any further assistance.

Posted 2 years ago

“Customer service rep, Clare sorted out the purchasing of the car very smoothly.”

Helpful Report

Posted 3 years ago

Hi Mr Bartles - thank you for taking the time to leave us a review. We wish you many happy driving miles in your new car.

Posted 3 years ago

“Sold me a Toyota Hilux telling me it had only 1 owner when in fact it had 2 . Had know manual for the car still waiting for locking wheel nut trading standards now involved”

Helpful Report

Posted 3 years ago

“Sent my vehicle for bodywork repairs through the insurance, first of all the Body shop Greg miscommunicated on the repairs carried out as they didn’t done the repair as been told, when i disputed the repairs, been informed that they gonna call the insurance engineer to come and inspect the repairs, without consulting the engineer and myself they given a second go to the repairs and ruined the bumper paint as half bumper was of different colour and half of different colour, when again disputed again told me that they are going to call the engineer and then told the insurance company, that they are not interested in doing any more repairs on my vehicle and also informed their other dealerships not to take my car in for any sort of repairs, i tried to contact the General Manager but after a long delay received a reply of my email which was irrelevant and not satisfying, the dealership damaged my car while in their possession. The vehicle reg is ( N18 UBR). This is a complete discrimination and racism to telling all their dealerships not for taking my car in for any sort of work, i am a regular Toyota customer and buy cars from them every year, but at this time i am not happy with the service provided and i would never be going back to them for my future cars. I do not accept this type of discrimination and racism from a well reputed dealership.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave your comments and we have reviewed them with the team. Your vehicle was sent to Burrows by your Accident Management and Insurance company, and the repairs carried out were as authorised by them. An accident repair is always a distressing time for a customer and unfortunately we were unable to meet your exacting requirements as it was outside the scope of the insurers authority of repair. With regard to the damage you allege we caused, this was clearly visible on the photos of the vehicle PRIOR to our commencing work and we have shared this with you previously. You were advised we were unable to assist further with this particular body repair and advised you to address your requirements with your Accident Management Company & Insurers who decide exactly what is replaced / repaired on a vehicle following an accident.

Posted 5 years ago

“Car sold without tax, when rang the sales man he implied it was our responsibility, however when we went in the manager agreed he should've done this. Had to wait 6 weeks for a refund”

Helpful Report

(Burrows Toyota Worksop) - Posted 6 years ago

Thank you for taking the time to leave a review and we are sorry that your visit was not to our usual standard. We will review our process with the team to ensure that this does not happen in the future.

Posted 6 years ago

“I'm never ever buying again from your company because they sold me car and they didn't give me car service book and car details book i rang back 3 time and the keep saying they gonna send me through post I'm still waiting for last 6 weeks”

Helpful Report

Posted 6 years ago

Hi Mr Usman - we are sorry to hear that your experience with us has not been five star. Your comments have been passed back to our team at Rotherham, please email us on: info@burrowsmotorcompany.co.uk if this has still not been resolved.

Posted 6 years ago

“Very very bad service I arrange or something they never helping out”

Helpful Report

Posted 6 years ago

Hi - we are sorry to see that you have left us a 1 star review, this is not up to our usual standards. We have passed your comments back to our team.

Posted 6 years ago

“I ordered a trim for my new car I purchased from burrows and the parts department said it would arrive on the 22nd January 2019.Burrows Havnt Contacted me yet today 4th Feb.This is the second time this has happened and I don’t think I should be chasing this up.I got better service when I was buying the car from them.”

Helpful Report

Posted 6 years ago

Hi Martin - we are sorry to see that you have left us a 1 star review. This is not up to our usual standards and we will be passing your comments back to our Parts team at Barnsley and someone will be in touch regarding an update on your order. Again we apologise for the inconvenience this has caused for you.

Posted 6 years ago

“The service and trouble I had with 4 sales personnel was out of this world. Went to pick car up it had a flat battery,taking car home next day tyre pressure warning light came,checked tyres all 4 tyres 5lbs under front should be 33 lbs was 28 lbs rear tyres should be 32 lbs was 28lbs.Plus was asked to take out a service plan no way.Had problems with this garage on numerous time I have had to visit.All so took 28 day to get my log book back which I was told would take 5 days.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Hi - we are sorry to see that your experience with us has not been up to our usual standards. We have passed your comments back to the team. Again we are sorry for the inconvenience this has caused for you.

Posted 6 years ago

“Completely disappointed and ignored”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Hi Faize - we are sorry to hear that your experience with us has not been up to our usual standards. We have passed your comments back to our team.

Posted 6 years ago

“Can't trouble shoot electrical faults even though they have there own auto electrician after 3 attempts and having the car for a total of 5 and a half days . And I needed the car fixed for Christmas so I could tow my daughter's horse trailer over the Christmas period Which I will have to postpone now.”

Helpful Report

(Burrows Toyota Sheffield) - Posted 6 years ago

Hi Andrew - we are ever so sorry to hear about the issues you are having at our Sheffield dealership. We will pass your comments back to our team - again we can only apologise for the inconvenience this has caused for you.

Posted 6 years ago

“Warrant promised but no paperwork received even after numerous phone calls. Breakdown cover promised but no paperwork or contact no for breakdown received even after numerous phone calls. Feel like we have been mislead and fobbed off.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are really sorry you hadn't received the warranty and breakdown paperwork. Having spoken to the site this morning I understand that they have emailed the paperwork over to you and trust that this resolves the issue.

Posted 7 years ago

Burrows Motor Company is rated 4.7 based on 1,070 reviews