“I had a positive experience working with ERF. The team was professional, responsive, and took the time to explain each step clearly. I appreciated their patience, clear communication, and willingness to answer my questions throughout the process. Overall, I was satisfied with the support I received and would recommend ERF based on my experience.”
“Reaching out to Alpha Recovery was a turning point for me. I was struggling with withdrawal issues and felt completely stuck. Their team was patient, clear, and supportive from start to finish. They made sure I understood every step, and their consistent communication gave me confidence. In the end, my withdrawal issues were resolved, and I finally found peace of mind.”
“The team at ERF was patient, understanding, and easy to talk to. They gave me the time to explain everything without making me feel judged or rushed. Their professionalism and support made the whole experience much less stressful, and I really appreciated how they treated me with respect throughout.”
“I would like to commend Alpha Recovery for their exceptional professionalism and attentive support. Their efforts completely changed my experience and led to a highly positive resolution.”
“Been with business choice direct a while now and I’m really happy with the service. Setup was easy, good price, and every time I’ve needed help they’ve been quick and genuinely helpful.”
“I never want to have anything to do with this company again, the only way to contact me to cancel is via WhatsApp, long waits for a response and unfair fees, in my opinion they are just wasting your money”
“Avoid like the plague!
This company is a lying scamming business! They told me my policy was meant to cancel yesterday, they gave me a few warning before but since I was okay with the policy being cancelled I didn’t think to much of it. Now today they taken payment for another month! Didn’t cancel the policy just removed one of the drivers! Disgusting behaviour from them. Just to make more money. How can a business this large not stand by their word? Ridiculous, they have a number for everything but when it comes to a refund, oh they can’t help you, they’ll contact you but if you want to buy something, they transfer you right away. Imagine apple didnt stand by their word or something, they would be sued left right and centre. Absolutely disgusting behaviour from this business!”
“Great company been with these for a while now, any time I’ve phoned they answer in seconds and are willing to help as much as possible and have really good communication, big shout out to all of the team there, spoke to James chambers today and he was great couldn’t be more helpful
Thanks again guys
Jack”
“unfortunately in September I had my vehicle stolen and had to make a claim, as I was paying monthly and was only half way into my policy I owed some payments, BCD want full payment paying from my payout, which was fine by me.
when the insurance company asked them for the outstanding balance BCD sent them the wrong information 3 times and on the 4th attempt they sent an amount, this took just over 3 weeks, this delayed my payout, due to this I had to hire a vehicle so I could continue to work and not lose my contracts, then after the insurance company had deducted the owed monies from my claim BCD then requested an other amount, insurance company refused to pay the extra and claim had already been paid. BCD then sent me an email stating they was going to cancel my policy unless I paid them not only the extra monies they wanted but also the monies that had already been deducted from my claim payout, I had 7 days to pay them £1050. I contacted them explained that the insurance company had these monies, the replied they contact the insurance company after 5 day I had no reply so rang back to be told they had emailed the insurance company twice but no reply, I then rang the insurance company and within 10 mins I went through security checks, explained the problem, received an email confirming monies had been deducted from my claim payout and they even rang BCD and told them while I was on the phone not cancel my policy. this was last week, this week more emails pay us or we are cancelling your policy now for £75, Reason given, insurance company took too long to pay them and final figure had gone up so currently I have to pay this £75 which has arisen at no fault of myself or risk having my policy cancelled which will result in me being out of work.
3.5 years I've been their customer and this is how they treat you.
Well done BCD you've lost me as a customer and 14 others upto now that I've told about your disgusting treatment and I'll be making it my mission to lose you more, 20,000 couriers where I work all self employed and responsible for their own insurance.
I'll be posting this everywhere I can.”
“Paid ĵust over 2000 in 2022 then to renew in 2023 they quoted over 7000 . They said who I was insured with had unfortunately pulled out of the market . Definitely wouldn't recommend this company.”
“Just wanted to say that we are a client with a fleet policy and the team's dealing with the premier clients there is amazing, have had a reply to all our e-mails quite quickly and effectively.
Just recently we have had quite massive issues caused by a 3-rd party and they went above and beyond in assisting us to resolve the matter ASAP without any knowledgeable hindrance, that was a massive relief for us, as up till now we still have no idea what should be the base case of action in such occurrences.
Massive thanks to Aaron who was the one dealing with the matter from the beginning and saw it till the end.
Many many thanks to the entire team in the premier client department who had been there for us for the past couple of years.
Wish you all the best.”
“Very rubbish company honestly!i was expected to pay me back my deposit and what they charged me but instead they asked more money for cancellation and be careful around £800 all this cost me!be aware!!!i never recommend them !they just con me! someone needs to check this dodgy company!someone needs to lock they're doors forever!”
