“It's OK if the experience you want has availability for the dates selected, otherwise it's quite frustrating to have to buy the experience first, then follow the instructions to generate a unique booking code to book the experience with the provider etc only to be told that the dates you want are unavailable.
Sometimes Buyagift offers discount codes and they make it sound like there are no exclusions applicable. In reality, certain experiences do not accept them and you only find out at check-out which causes much disappointment especially after you have spent time looking through and deciding on the experience to purchase! It would be more transparent if Buyagift tells you upfront that these discount codes are not accepted by certain experiences.”
“My voucher purchase went smoothly. It was just as well that I had a discount code though as when I redeemed it at Piglets Pantry, I found that the Afternoon Tea for Two was only £30 if bought direct whereas Buyagift are quoting £35!”
“A bit difficult navigating And redeeming voucher but excellent service from customer services. Would highly recommend.
I have not had my. Experience yet but am looking forward to it”
“Bought a gift experience for my niece for her 18th Birthday. Paid for next day delivery as I was late sorting and didn't want to risk normal delivery in case it was late.
Having ordered on the Saturday and hadn't arrived by Tuesday (my niece's birthday), I contacted customer services to ask where the product was. The customer service was excellent, with a quick response I was advised it was due for delivery that day and that my next day delivery charge would be refunded. I received the refund instantly and the product arrived an hour later. My niece was delighted with her gift.”
“Arrived promptly would have liked the message to be separate from the advertising and promotion of the company. I would have liked a separate envelope to post the present on to the recipient. A nice selection of presents though and efficient service”
“Nice and easy to order my only complaint is that I didn’t get an invoice for my purchase which was for a company member of staff and I needed invoice for expense claim.”
“I think I must of purchased about a dozen buy a gift presents over a few years. I’ve always found it very easy to order and it gives a good choice of things to do. I did have to go to chat help recently and my problem was very quickly solved.”
