“This company is an absolute nightmare. I purchased a case of a catheter urine collection bag that has a specific release valve for someone with poor use of his hands. When I purchased it, there was a picture on the internet to show what I was purchasing. What I received were these cheap awful bags that probably cost $1. When I went on the website to see if I ordered incorrectly, the photo was removed. I called customer service and they sent me a picture and it WAS what I thought I ordered but it was far from what I received. They mailed me another case AND charged me over $30 without my authorization. It was once again the cheap awful bags. I asked them to send me the bags I ordered. They said that is not likely possible (even though I can see them for sale on the website as individual purchases AND the webpage which I originally used to purchase the case of bags is still on the site. This company if fraud and/or a company that is sooo incompetent they appear like fraud. I suggest you NOT buy anything from this company unless you are looking for a lot of frustration and a test on your patience!!!!!”
“I ordered two N20 CPAP cushions.
They sent me one F20 cushion.
I asked for a refund.
I said that I would return the product.
They said that they DO NOT ACCEPT ANY RETURNS ever for any reason.
They charged my card $55.00
I send the product back to them.
I have proof of sending it back.
I filed a dispute with my credit card company.
They lied in their answer to my credit card company.
NEVER do any business with them!!!
You can most of the same items on Amazon for a lower price.
I am going to file a BBB report.
They are NOT a 1*star company.
They are a minus 5* company.
Also their customer service people are Rude and Stupid as well.
Don't do business with them.
I have a photo of the N20 cushion that I ordered and I also include a photo
of the F20 which is what they sent.
Their customer hangs up on you in the middle of the call.”
