Buy Sheds Direct Reviews

Name: Buy Sheds Direct
Rating: 1.13

1.1 Rating 23 Reviews

0 %

of reviewers recommend Buy Sheds Direct

Company Reviews

Questions

Metrics

1.1

Based on 23 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how Buy Sheds Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service! This is my second review - the first one was for Graham who delivered my shed and was really lovely and helpful. You should know - your shed will arrive on the back of a truck in pieces with a stapled piece of plastic naming that bit of wood. It had been raining and I imagine the truck had been loaded the night before and was ready to go for the morning. I was the last shed to be delivered on that day, he had dropped off 3 sheds before mine. So my shed was under the weight of 3 other sheds over night in the rain. The wood was wet through - not surface wet. The wood strips had buckled in places. Two panels were damaged. I had been delivered the wrong size roof felt for my shed. The window arrived with no handle, hinges or instructions. I brought it to the attention of their customer services department. I was offered £25 per panel and I could go to B&Q and spend up to £30 on more felt. I asked for the correct felt to be delivered and took a chance it would arrive by the following Tuesday when I was having the shed put up. I left a week from the delivery day to the removal of the old shed and putting up of the new shed. Thinking I wouldn’t have any issues with actual pieces missing or damaged! I held off with responding to the panel offering, I wanted to see the panels once they were up. And also the rest of the shed. I like the shed - looks great. But there are gaps and holes in the panelling which their customer service replied, I quote ‘ I agree that in some areas the finish falls below the standard we would expect. The panels should be smooth planed, and there should not be gaps within the shiplap cladding’. But they stood by their £50 for the damaged panels only and they sent out the missing window parts. What I wanted them to do was pay for someone to make the shed water tight, plug up the holes and gaps (nothing to do with the installation), this is how their wood is. I also wanted my window installing, why should I have to get someone back out to do it, because they sent it incomplete? So what maybe a handyman’s time - an hour? I certainly don’t think that’s unreasonable! Customer service from BSD has soured my experience with them. In hindsight would I have used them? No - I would have paid more attention to how the shed arrives and how they deal with issues. Sam knows I am sharing this experience - I told him via email that ‘I will get the work done myself. I will feel better once I’ve written a review and got it out of my system, I’m sure it will cost you more than £50’. Not ever having purchased a shed before I would have expected it to arrive checked off on a pallet, not incomplete, not in pieces, which can be dropped, bumped and wet and warped in the delivery process. So be warned this is how your shed arrives. You will have a shed that looks good - but most companies sheds look the same anyway. I paid £616 for shed that still needs work, through no fault but the quality of the wood and the shoddy delivery / checking system. Oddly I can’t add any photos?! I would love to share several”

Helpful Report

Posted 3 weeks ago

“I received an acknowledging email regarding my shed purchase on 13.7.23. I was told by email that Forrest, the manufacturer of the shed, would deliver and install it. They said they would get in touch with me in 2-3 weeks, but no one did, so I emailed to chase it. Someone then contacted me and the date of delivery was to be 24.8.23. I booked the day as leave from work. They phoned to cancel early on that day however, the reason they provided was that there was too much weight on the lorry. This meant that the further appointment I had arranged, for the shed to be installed, would have to be cancelled also. The new date for delivery was 31.8.23. I took a day off work. I got up early and donned protective clothing to strim the nettles in the small alleyway behind my small, terraced house, to facilitate delivery and protect those delivering from stings. I was thinking I might get an update when delivery was imminent on that day, but there was no communication. Coming down the stairs later in the day I noticed someone in a Hi Vi jacket in the small garden space in front of my house, there were actually two people, going back and forth. I opened the door to find that my shed, which had cost me in the region of £850, was being delivered in pieces and left in the front space, virtually on the street, leaning against my bay window, on top of the begonias on my window sill. I queried this and was told ‘we just leave it here’. I asked why they had not knocked on the door, since I was waiting in. They said they had asked the postman if there was a rear entrance and he said no, so they were just going to leave it there. I mentioned about the alleyway, one terraced house away from my front door. They then agreed to leave it in my back garden. They left without any goodbye or communication at all. Checking later, I read that the company which delivers, Forest, provide a contactless delivery. Flat Pack Professionals were booked to install the shed on 4.9.23. I waited in all day with two small children, on the last day of the summer holidays. After lunch, I called them to ask when they were coming, they said they do not give a time. Eventually they said they would be there between 3 and 4, not great for me, but they did turn up. They spent a few minutes in the garden looking at the parts of the shed, apologised and said there was a faulty part and they could not put it together. Again back to the drawing board. I waited over the next few days for the part to arrive. I tried to track it on the link given and it said it had been delivered to Basildon and signed for by me, which obviously was not true. I later found it had been delivered to my next door neighbour and was sitting in their hallway. I emailed asking for further information. I emailed on 9.10.23 saying I am still waiting for my shed to be installed, can Flat Pack Professionals please get in touch. They responded asking whether I was waiting for parts to be delivered. They had not been informed that the part was delivered. Flat Pack Professionals finally came and installed the shed on 17.10.23. It came with a free keysafe but I was advised not to use this on the shed as it was not suitable. It looks OK. What I would say is that the experience was not characterised by directness. I understand that Sheds Direct do not own any sheds, nor, it would appear do they manufacture, deliver or install sheds. I thought I was dealing with one company, Sheds Direct, but I was actually dealing with them, Forest, Flat Pack Professionals and receiving emails from the Podfather, whose role in the situation I never quite understood. I wished I had bought the shed from a local place where I could walk in and speak to someone when there were problems. Quite an ordeal.”

Helpful Report

Posted 2 years ago

“You get what you pay for! Although £575 isn’t cheap I must say but my shed is just over 16 months old and the roof need replacing already! Long story short the felt is extremely poor quality and has been leaking for god knows how long. My roof needs replacing as the wood is soaking wet, covered in mould and the back corner floor is also wet. The roof is now sagging and the timber supports are now bowing and the entire roof and contents are mouldy. I’d advise anyone buying one to think twice or if you do buy one the go out and buy some top quality roofing material. I fitted guttering when I first had the shed to help keep water away which is a good thing else it would only have been worse. It is going to cost me around £120 to paint the roof to seal it until spring then it will have to be stripped and rebuilt to who knows what expense. Think twice about buying, mine was a ship lap Apex roof shed. I hope this helps someone”

Helpful Report

Posted 6 years ago

Buy Sheds Direct is rated 1.1 based on 23 reviews