Cadet Kit Shop - Official Reviews

Name: Cadet Kit Shop - Official
Address: Unit 17, Gravelly Industrial Park, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 2,734 Reviews

97 %

of reviewers recommend Cadet Kit Shop - Official

4.8

Based on 2,734 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01217725501

Email:

customerservice@cadetkitshop.com

Location:

Unit 17, Gravelly Industrial Park, Birmingham
Birmingham
B24 8HZ

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Cadet Kit Shop - Official 5 star review on 26th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaging was in a terrible state. Lid of the box had almost completely come off. The only saving grace is that all the contents were still in the box and good condition”

Helpful Report

Posted 5 years ago

“Item ordered shown as in stock when I needed it. Received an email a few days later saying it was out of stock, and will be here soon. Still no item, still no expected delivery date. Very poor.”

Helpful Report

Posted 6 years ago

Hi Darren - if you email customer services with your order number we can look into this for you and get this matter resolved. customerservice@cadetkitshop.com

Posted 6 years ago

“The Web-Tex Black Full Leather Patrol Boots - arrived quickly and my son thought they were great and has not stopped polishing them Website will not reset my password so forced use another much better Cadetdirect”

Helpful Report

Posted 6 years ago

Thanks for shopping with us

Posted 6 years ago

“I wasn't happy with the service I received from them. I paid extra for the order to be delivered the next day and it didn't arrive. When it did arrive an item was missing. My son didnt have a rucksack he ordered for his weekend at cadet camp. Poor service.”

Helpful Report

Posted 6 years ago

I'm sorry to hear there was a problem with your order. I can see that unfortunately you ordered after our daily cut off time so the courier had already been for the day and we have refunded your delivery costs for next day delivery regardless. I know how disappointing it can be for you and your son when items don't arrive when expected so again sorry if the delivery times were not clear enough, we have made changes to the site since to make it even clearer when you can expect items. We hope to serve you again in future and would be happy to discuss any further questions you have if required. Thanks for shopping with us.

Posted 6 years ago

“Still waiting for my order to be completed when the item i am short of is being sold on your online store. Either you are not honouring or very late with my order or you are selling stock you do not have, either way im not happy.”

Helpful Report

Posted 6 years ago

Dear Wayne. I'm sorry that there was an issue with your second order. I can see a partial refund was issued a month ago for your second order after your first had been fully shipped. An email was sent at the time to you to confirm this, I can see a member of our team has also followed up with you last Friday in case there was any confusion. If you have any further queries please contact us on customerservice@cadetkitshop.com and we'll be glad to help you. Regards, Cadet Kit Shop.

Posted 6 years ago

“When I get charged for next day delivery i expect next day delivery”

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Posted 6 years ago

Thank you for your review. We're sorry there was problems with your order - we know how frustrating it can be and always aim for 100% satisfaction. I can see we refunded your delivery price so I hope that helped. If you have any further queries or questions on any future orders please don't hesitate to contact us and we will ensure everything goes out super fast. Thanks again.

Posted 6 years ago

“I bought shoes which I needed two days later as it promised next day delivery. I received the shoes four days later. Company non plussed by my displeasure.”

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Posted 6 years ago

Hello. Thank you for your review and your order. I'm sorry to hear your order did not go perfectly and would be happy to talk with you further regarding it if you wish. I can see the order would have arrived within the delivery option selected (Free 24-48 hours) and DPD did attempt to deliver in that period and succeeded on the 3rd day. Again we would be happy to help further if you are still not 100% happy and in future if any orders are super urgent then we would be more than willing to fast track the order to ensure it reaches you on time. Best Regards, Cadet Kit Shop team.

Posted 6 years ago

Cadet Kit Shop - Official is rated 4.8 based on 2,734 reviews