Cadet Kit Shop - Official Reviews

Name: Cadet Kit Shop - Official
Address: Unit 17, Gravelly Industrial Park, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 2,734 Reviews

97 %

of reviewers recommend Cadet Kit Shop - Official

4.8

Based on 2,734 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01217725501

Email:

customerservice@cadetkitshop.com

Location:

Unit 17, Gravelly Industrial Park, Birmingham
Birmingham
B24 8HZ

Write Your review

Tell us how Cadet Kit Shop - Official made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cadet Kit Shop - Official 5 star review on 26th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes have some scratches and lace ring had came off. Some damage on side.”

Helpful Report

Posted 1 year ago

“quality product but not delivered within time frame promised”

Helpful Report

Posted 1 year ago

“I was informed that I could get next day delivery that was not true. The last time I used Ammo and Co I gave lots of lead time and I was told that it may have been too much as my Banner was late being delivered for the Remembrance Service.”

Helpful Report

Posted 1 year ago

“Material good but the physical size of the cap is much too small.”

Helpful Report

Posted 2 years ago

“Sadly I have not been impressed by my first order from you. While the goods themselves are great, your service leaves much to be desired. Ordered next day delivery, had to chase the order after it didn’t arrive. While you did refund the postage costs, which was appreciated, I would much rather just have had my items when I asked for them and without having to chase them up.”

Helpful Report

Posted 2 years ago

“`Took payment for product they didn't have in stock”

Helpful Report

Posted 3 years ago

“Polish was old and hard so flaked and was difficult to use”

Helpful Report

Posted 4 years ago

“We could not use item sold”

Helpful Report

Posted 4 years ago

“Was told I was getting free water bottle with order, I didnt recieve it. Other than that no complaints”

Helpful Report

Posted 4 years ago

Hi. Thanks for the review, we're sorry your free water bottle didn't show up. We have arranged for one to be sent out first thing tomorrow. Thanks for your patience and for your order.

Posted 4 years ago

“. I Paid extra for weekend delivery, but they delivered in the week”

Helpful Report

Posted 4 years ago

“We weren't given an estimated time of delivery - just told that they'd let us know when it was dispatched. When I chased and they eventually gave me an estimated delivery date, it wasn't met. When the boots finally arrived, they were the wrong size. Not impressed!”

Helpful Report

Posted 4 years ago

“Wrong item sent, which meant I had to return it. Ordered self-tie bow tie and received ready made bow tie. Still wating for correct item to be delivered.”

Helpful Report

Posted 4 years ago

“Orders are shipped slowly and incomplete Trying to reach customer service is hard work”

Helpful Report

Posted 4 years ago

“Order placed on Saturday. Order not picked and shipped until the following Wednesday.”

Helpful Report

Posted 5 years ago

“Poor follow up service..have emailed to request returns label and received no response so far”

Helpful Report

Posted 5 years ago

Hello. Thanks for the review. I can see your email went into our spam but we have duly now responded to you with your free returns label. Thanks again.

Posted 5 years ago

“First there was something that was out of stock that was on the website so I had to get a refund. Then I paid for next day delivery and was almost a week before I received item. Not great customer service.”

Helpful Report

Posted 5 years ago

“The size ordered was wrong and I have had extreme difficulty in getting a returns label. The "poor" rating is not for the product but for the service.”

Helpful Report

Posted 5 years ago

Hello. Sorry that you had issues with getting a returns label. I'm not sure if you were sent the wrong size or if you chose to return due to it not fitting? We don't provide a pre-paid returns label for a change of mind/wrong size but we do provide full details on how to return in every box. If we made a mistake then we would of course send a prepaid returns label. If you want to get in touch so we can see where we went wrong in more detail then please email us at customerservice@cadetkitshop.com Apologies again for any delay and thank you for the order.

Posted 5 years ago

“Very disappointed that although the website stated delivery on Tuesday (if ordered by a certain time) it wasn't. Customer service were of no help either. Then the courier failed to deliver on Wednesday. I appreciate that was out of your control, but it didn't help my experience shopping with you.”

Helpful Report

Posted 5 years ago

Hello. I am sorry to hear about the issue with your order. Due to unprecedented numbers of orders a few of our orders were slightly delayed for which we sincerely apologise. It's always extra disappointing to hear of issues with the courier as well. I did notice that you did not select Next Day DPD Delivery but instead Royal Mail which is a 2-3 day service. However I have also refunded your postage which will be back with you soon. Thanks again for getting in touch and we hope to serve you again in future.

Posted 5 years ago

“Took 3 weeks for my order to be delivered after phoning customer service twice.Happy with the product though.”

Helpful Report

Posted 5 years ago

Hello. I am really sorry for the delay in your order, I can see the pair of boots was out of stock with all our suppliers so it took much longer than usual to get it back in. I have refunded you £10 as a way of apology for the long wait which we do our utmost to avoid. Thank you for your patience and for your order.

Posted 5 years ago

“Super disappointing since I paid for Saturday delivery a premium last Thursday and my rank slides are only being delivered today.”

Helpful Report

Posted 5 years ago

Good afternoon. We are really disappointed to see the order didn't arrive on time. I can see it was shipped on time with a Saturday service so it should have been there. I can only apologise for the delay with DPD. We have refunded your full postage cost, I hope this goes some way to recompense you. Apologies again, any questions please let us know. Cadet Kit Shop team.

Posted 5 years ago

Cadet Kit Shop - Official is rated 4.8 based on 2,734 reviews