“Canada Goose doesn't want to make a minor change to my address, they think I should take responsibility for my typo on the address, even though I called them immediately after I placed my order!
I use Apple Pay and my address was not changed, so I called customer service IMMEDIATELY! They said they couldn't see my order on their side.
and then the next day I received my order confirmation email and again IMMEDIATELY called them to change address, the customer service staff Elizabeth said my order had shipped so they couldn't change their side, But I didn't have a tracking number how can I track??? and most stupid is I can't cancel on their stupid website, and the assistant won't do that either!
So I contacted UPS, and they said Canada Goose blocked the package so I have to contact them to change anything, UPS assistant can't do anything at this point.
update: I contacted Canada Goose for a 1-hour call, I said UPS can't make any change for this package, and they need to contact with sender directly for any change.
CG responded me they couldn't change it and that I had to contact UPS again,
so I called UPS AGAIN, and they gave me the same response, that they have a contract that neither the UPS agent nor receiver can make any change, only the sender has the power to do that, I understand it's for safety and it makes sense.
So I contacted again for CG, and they gave me the same response for a contact back to UPS, I told them what UPS told me, and CG said they had nothing to do that, but I only needed them to contact with UPS to help me do a minor change on address, you know what, the CG agent just HANG UP MY PHONE!
FYI: I rated for one star because it' the lowest rate I can choose”
“I purchased 2 coats from the online store, coats are fantastic & super fast delivery. Although they have a musty smell to them , I’m unsure if this is from the plastic packaging they came in or where they are stored in as it’s both of them. Very disappointing that I’ll have to pay to have them both cleaned.”
