“The quality of this linen basket is exactly what I was hoping for but I was disappointed in the colour. The chestnut colour that I ordered is more of a deep honey colour in my opinion. I kept the basket and am using it, but it doesn't quite match my decor as I was hoping and I will be replacing as soon as I find the same quality basket in a better colour.”
Dear Mrs Appleby, I am sorry to hear the basket was not exactly the colour you were looking for, but you were pleased with the quality of it. I had sent an email to confirm the item had been dispatched, and to please contact me if you had any questions. I wonder if this may have ended up in your spam filter.
We do offer a 14 days no quibble returns policy, so you were welcome to have returned it during that time. Thank you for taking the time to leave the feedback. Enjoy the rest of your week. Natalie
