Canine Concepts Reviews

Name: Canine Concepts
Address: Unit 2New CommonStone Hall FarmLittle HallingburyBishop's StortfordHertfordshire, BISHOP'S STORTFORD
Rating: 4.49

4.5 Rating 780 Reviews

87 %

of reviewers recommend Canine Concepts

Company Reviews

Questions

Metrics

4.5

Based on 780 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Phone:

01869349777

Email:

info@canineconcepts.co.uk

Location:

Unit 2New CommonStone Hall FarmLittle HallingburyBishop's StortfordHertfordshire
BISHOP'S STORTFORD
CM22 7RS

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Canine Concepts 5 star review on 15th September 2022

Anonymous

Canine Concepts

Tony

Canine Concepts

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existent. Rang several times and only got messages. Sent two emails, neither of which was replied to. Will not use this company again.”

Helpful Report

Posted 9 years ago

Dear Val, Thank you for your review. Your order was despatched to you within the 5 working days , as you paid economy service. I can see that you returned some items and they were immediately refunded. We answer all our emails within 24 hours. Kind regards, Patricia

Posted 9 years ago

“Product is too unstable . Half of order not yet received and still you send these 'reviews'. Perhaps you should refund for undelivered item and have me listed as a very unhappy ex customer.”

Helpful Report

Posted 9 years ago

Dear Norman, Thank you for your feedback, we have emailed you a couple of times asking you what item was missing. Your order was despatched by 24hr courier and it has been signed for. So we are not aware of any missing item. Please email us your details to info@canineconcepts.co.uk Kind regards, Patricia

Posted 9 years ago

“Service excellent, but I'm afraid the back pack proved totally unfit for our use, but unfortunately as we had to unwrap it, and try it out, we are now stuck with it. The design does not keep the dog securely housed, it just lurches about on my back so that puppy is thrown about like a ship on a rough sea. This is a shame as the front pack we had from you is terrific.”

Helpful Report

Posted 9 years ago

“Sizing issues, measurements for doggy diapers are not accurate so the largest size don't fit as adhesive srip too short. If you want to return goods you have to pay return postage - so I was not impressed about this at all! Especially as it was thier fault - not as described!”

Helpful Report

Posted 9 years ago

“After a weeks of wearing the boots I noticed some small open wounds on my dogs paws, which resulted in a visit to the vet to see what they are. This resulted in a fee for the consultation and cream to treat the wounds, which were blisters caused by the boots rubbing,. So £87 total costs for the boots and vet and I'm still left with the same problem and boots that are no use. Not the outcome I was hoping for to relieve my dogs pain.”

Helpful Report

Posted 9 years ago

“Disappointed with the quality of the dog boots I purchased from you, they wore out within three weeks of moderate use.”

Helpful Report

Posted 9 years ago

“Item shown in stock and added to basket (after having to spend time registering and creating an account). 12 hours later advised that item was out of stock (in any colour) with a restock delay of 1-2 weeks.”

Helpful Report

Posted 9 years ago

Dear Chris, Thank you for your email. You placed your order near midnight the previous day. We did let you know immediately the next day about only having the blue boots in stock. Sometimes our stock goes wrong, but we immediately keep customers informed so that there is no delay to their order and they can make an informed decision whether to cancel their order or go with another colour. Kind regards, Patricia

Posted 9 years ago

“An item that was not in stock and for which there was no intention of restocking was available for purchase. I kept getting emails about a product being in stock again even after I have bought it and there was no way of stopping the emails.”

Helpful Report

Posted 9 years ago

“The large double crate arrived very quickly so no complaints there- the quality was another matter- for the price I paid. the middle section to split the the crate into two sections is very flimsy and detaches if a dog goes against it. But the biggest flaw was the quality of the joins- there were two joins completely gone and have had to tape to avoid injury. It wouldn't warrant the hassle to return such a large item .”

Helpful Report

Posted 9 years ago

“The wheels dont fit on my crate even though i was told they would Seems they only fit savic dog crates”

Helpful Report

Posted 9 years ago

“I ordered one of your large soft buster collars weeks ago. I telephoned on 26/05/15, having heard nothing from you. Someone was going to ring me back to say what had happened to the order. Today, 28.05.15, I am still waiting to hear. In the meantime, you are holding the money for this purchase. This is not acceptable.”

Helpful Report

Posted 9 years ago

Thank you for your review. I see you order the large cone collar which was in stock when you ordered and was despatched straight away. You returned the collar for a larger one, which has been out of stock for some time. Sadly, it is still out of stock. We did advise you of this and asked you if you wanted to cancel your order and receive a refund. Please let us know if you'd like to wait or if you'd prefer to receive a refund. Sadly, our suppliers still do not have the XL comfy cone available. Kind regards, Patricia

Posted 9 years ago

“I bought pair of boots for my dog, delivery was very quick and the packaging was very good and protective.”

Helpful Report

Posted 9 years ago

Dear Ellen, Thank you for your review. Please do retune the boots to us, if they are not suitable for a refund and we will refund you for the boots as soon as we receive them. May I please ask you to revise your review, as the review is more about how you feel we did as a co panty, rather than a product review? Many thanks, Patricia

Posted 9 years ago

Canine Concepts is rated 4.5 based on 780 reviews