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Canine Concepts Reviews

4.5 Rating 779 Reviews

87 %

of reviewers recommend Canine Concepts

Company Reviews

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Phone:

01869349777

Email:

info@canineconcepts.co.uk

Location:

Unit 2New CommonStone Hall FarmLittle HallingburyBishop's StortfordHertfordshire
BISHOP'S STORTFORD
CM22 7RS

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Canine Concepts 5 star review on 15th September 2022

Canine Concepts 5 star review on 15th September 2022

Canine Concepts 4 star review on 21st April 2017

Canine Concepts 5 star review on 10th April 2017

Canine Concepts

Canine Concepts 5 star review on 5th March 2017

Canine Concepts

Canine Concepts 5 star review on 20th February 2017

Canine Concepts 5 star review on 14th January 2017

Canine Concepts

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've tried calling the number again and it shows you only work Monday to Friday. I'm extremely upset by the experience I've had so far as I feel canine concepts have given me a horrible experience from Thursday. Horrible. My relative who is very ill is now extremely panicked and I feel terrible. Why did I have to choose canine concepts? Why did your website have to look straight forward and offer services that weren't even available? Why when I was sent tracking information was I only sent a number but not even made aware of who the courier was? Why was I not made aware then that the order was split into two deliveries with separate couriers? Why do I still not know who is delivering the second part of the delivery? Or have any tracking information. Apparently it was supposed to come yesterday but by who I don't know and I have no notes through the door to say anything was attempted. I'm absolutely devastated. I suffer a lot with mental health not that I should have to advise this. I'm going through a LOT right now and this entire experience has taken a toll on me and my relative. Which I was trying to order all in one go for next day delivery for her to try and resolve a large stress she had been having. We are at home providing 24hr care to this relative and I've spent two days crying trying to explain that I don't know what's going on with her items. I never thought one order could have so many errors. I will never order from canine concepts again. I am returning the item that was delivered and don't even know how to return an item I have no tracking for. They could say it's been delivered and I don't even know because I know nothing about it. The guy I spoke with on the phone on both occasions was very unhelpful and made me feel annoying. I'm devastated.”

Posted 1 year ago

“Ordered a dog bed which should have been delivered in 48 hours. When it didn't arrive I phoned to check its progress, only to be told it wasn't in stock at the suppliers, yet no one had bothered to tell me. Had really needed to take it on holiday with us, and had I known they couldn't supply, would have made other arrangements. No bed, cancelled order, problem for senior dog - very disappointing customer service. If there is a problem, all customers want to know, not be kept in the dark.”

Posted 6 years ago

“I bought my teather tug and it snapped within minutes and cost nearly £70! Very poor product!”

Posted 7 years ago

Dear EN. I am sorry to hear that you were not happy with your product on this occasion. Your order has been refunded in full. Kind regards, Canine Concepts Customer Care

Posted 7 years ago

“Lousy product and abysmal customer service. I wouldn't use this company again ever.”

Posted 7 years ago

Dear Charlotte, I am sorry to hear you had a bad experience shopping with us. I have looked through our notes and can not see anything relating to your order that would indicate what we have done to let you down on this occasion. Although we endeavour to provide an excellent service to all of our customers, we understand that things go wrong from time to time and have are open to suggestions on how we can improve our service. Could you kindly email us at info@canineconcepts.co.uk explaining what went wrong with your order so we can see what we can do from our end to rectify it? Kind regards, Canine Customer Care

Posted 7 years ago

“The crate has very sharp unfinished metal on it which could potentially cut me or my dog while getting him in or out of the crate so I won't be using it and as the company are wanting me to pay to return it to them I am ensuring that I first of all have it inspected by an RSPCA inspector.”

Posted 7 years ago

“I ordered a large bed for my dog, it never turned up. I telephoned and was told it was out of stock, but would arrive by Friday as new stock was arriving. Friday came still no bed. Telephoned again, was told its out of stock. Order cancelled as couldn't tell me when I would get my dogs bed.”

Posted 7 years ago

“Sadly we still have not received delivery of this item!”

Posted 7 years ago

Dear Ruth, We do not have an order from you. Please call us on 01869 349 777 and we will be able to help you. But you haven't placed an order with ourselves. Kind regards, Patricia

Posted 7 years ago

“The item we pur hased was far too small for our dog.”

Posted 7 years ago

Dear Roger, Thank you for your feedback. We have a no hassles return service. Just post the item back to us, with a note stating your order number and whether you want a refund or an exchange and we will sort it out immediately. Kind regards, Patricia

Posted 7 years ago

“The dog bath ordered was not only out of stock but discontinued, why advertise something you cannot provide? And I had paid for it.”

Posted 7 years ago

Dear Lynda, Thank you for your feedback. We did contact you immediately once we found out we were out of stock and we could no longer get it from any of our suppliers. Your card was refunded straight away. Please accept our apologies for the inconvenience caused. Kind regards, Patricia

Posted 7 years ago

“Sorry but I thought it was rubbish. My dog had this bootee off in about two minutes. Sorry but a waste of money”

Posted 7 years ago

Dear Shirley, Thank you for your email. The boots need to fit nice and snug. Do post them back to us for a refund or an exchange, so that your dog can have the proper protection. Don't forget to state your order number when you return the boots. Kind regards, Patricia

Posted 7 years ago

“Sadly the tag lead came un-plaited the first time i used it, so unfortunately i cant give it a positive review as i am unhappy with the purchase.”

Posted 7 years ago

Dear Elaine, Thank you for your feedback. We have now sent you a replacement grab tab and hope this one is fine for you. Kind regards, Patricia

Posted 7 years ago

“Very poorly made product. Zips were not stitched properly and didn't stay in place. Had to pay 12 quid for the postage to return the item. Have asked for it to be refunded, in particular because it was not my fault that an inferior products was sent. Not even had a further response from CC! I won't be ordering any more products from CC.”

Posted 7 years ago

Dear Nicole, Thank you for your feedback. We have emailed you several times regarding our order. I can see that your order has now been refunded. Kind regards, Patricia

Posted 7 years ago

“Ordered the correct size and fitted as per instructions however product does not work on my collie and he can still groom pretty much everywhere. Also paid extra for next day delivery on Wednesday but did not receive item until Saturday. No response after complaints sent so total waste of money”

Posted 7 years ago

Dear Sarah, Thank you for your feedback. The collar is only suitable for injuries on the top half of the dog's body, as stated on the website. However, you can return the items for a refund within 30 days, no problem at all. Kind regards, Patricia

Posted 7 years ago

“Ordered and paid online, requested express delivery as we needed the item quickly. Very disappointed to come home the following day to a phone message saying the item was out of stock and would not be available within our required timescale. Order was cancelled and our money refunded no problem, but we then had to rush out to find an alternative product. Web site should not give the impression that an item is in stock and available for quick delivery if that is not the case.”

Posted 7 years ago

Dear Alison, Thank you for your feedback. Sadly, sometimes our stock does go wrong (very rarely). In such cases we make sure we contact you immediately with an alternative or a refund, to ensure you are not left waiting and can purchase from elsewhere if it is urgent. I was pleased to hear we did that, but apologise for the inconvenience caused. Kind regards, Patricia

Posted 7 years ago

“The crate we ordered came in perfect condition and arrived when promised.”

Posted 7 years ago

Dear Claudia, Thank you so much for your feeback. I think you might have clicked on the wrong number of stars though ;) Main thing is that you are a happy customer and we look forward to being of service again. Kind regards, Patricia

Posted 7 years ago

“the first time i used this item both straps were pulled off either side, i have huskies and they do pull, however am sure the ad for the hands free belt shows a husky in the picture.”

Posted 7 years ago

Dear William, Thank you for your feedback. We are sorry to hear the item broke. Do post it back to us for an exchange or a refund. You will probably find that you need something stronger for Huskies, like the Julius jogging belt and lead. Kind regards, Patricia

Posted 7 years ago

“I have sent you numerous reminders to let me know by e mail when the dog ramp I wish to buy becomes available but you never replied. I have not as yet bought anything from you as what I need is out of stock and waiting to hear when it becomes available again. This is the very first I have heard from you and now you ask me how what I bought is liked by the dogs.”

Posted 7 years ago

Dear Paul, Thank you for your feedback. However, if we haven't got the ramp then you will not receive the email until we do actually receive the ramp. I am not sure that justifies negative feedback, as you have not yet bought something from us? Sadly, we cannot sell you something that is not in stock. You will receive an email once the item is back in stock. Kind regards, Patricia

Posted 7 years ago

“Was disappointed by the quality of goods described as 'tuff toys' and didn't expect them to break within 5 minutes of giving them to my puppy. Considering how much I spent I expected them to last longer. When I complained I was told that they would or be refunded. Customer services was disgusting and my feedback is on Facebook and has been passed to others with dogs advising them to not purchase anything from your company.”

Posted 8 years ago

Dear Teresa, Thank you for your feedback. As you can understand, some dogs are more destructive than others and we do put very clearly in bold in our sales receipt to supervise the dog when playing with a toy to ensure they are not likely to destroy it. If it looks like they will, then take it away quickly and return it to us in a saleable condiiton and we will refund you for it. But, we cannot refund toys that have been destroyed. We did email you back with some recommendations for more suitable tough toys for your dog. As there are many other options for tough toys for dogs. Kind regards, Patricia

Posted 8 years ago

“Absolutely appalling customer service. Took money for goods they did not have in stock, took weeks and still no product, extremely unhelpful staff!”

Posted 8 years ago

Dear Sarah, Thank you for your feedback. We did advise you immediately that the manufacturers were out of the medium beds, so they were not available anywhere in the UK. We kept you informed through several emails on the update of the stock situation, which sadly we had no control over. At all times you had the option to cancel the order and get an immediate refund. You still wanted the Xlarge bed , which we sent immediately and upgraded you to next day courier service. We even applied £5 off your order. We do really try our best to provide excellent customer service and keep customers informed. However, we have no control on the manufacturing timescales of products. We can only do so much. We can't work miracles and create medium beds out of nowhere, but we do and have kept you informed , applied discounts and upgraded your despatch delivery. I am sorry you feel that is not good customers service.

Posted 8 years ago

“the boots arrived covered in dog hair and weren't waterproof. We also had trouble keeping them on so all in all not great!”

Posted 8 years ago

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Canine Concepts is rated 4.5 based on 779 reviews