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Canine Concepts Reviews

4.5 Rating 779 Reviews

87 %

of reviewers recommend Canine Concepts

Company Reviews

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Phone:

01869349777

Email:

info@canineconcepts.co.uk

Location:

Unit 2New CommonStone Hall FarmLittle HallingburyBishop's StortfordHertfordshire
BISHOP'S STORTFORD
CM22 7RS

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Canine Concepts 5 star review on 15th September 2022

Canine Concepts 5 star review on 15th September 2022

Canine Concepts 4 star review on 21st April 2017

Canine Concepts 5 star review on 10th April 2017

Canine Concepts

Canine Concepts 5 star review on 5th March 2017

Canine Concepts

Canine Concepts 5 star review on 20th February 2017

Canine Concepts 5 star review on 14th January 2017

Canine Concepts

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paw covers were far to big, I bought medium as recommended buy the store but were huge and postage was nearly £4 so it wasn't worth sending them back.”

Posted 6 years ago

“My item was in stock yet took a long time before delivery and I had to chase my order a couple of times.”

Posted 6 years ago

“The service from the company is ok but the dog boots I wanted to buy were out of stock so I chose a more expensive pair. These proved painful and indeed the cuff was so still it cut my spaniel's leg. I then had to purchase the original boots from another company.”

Posted 7 years ago

“The raised dog bed was spot on and my dog loves it.”

Posted 7 years ago

“Not too sure about making ME happy but Saffie, my GSD, is very happy with her new bed!”

Posted 7 years ago

“I am not sure what purchases you are referring to”

Posted 7 years ago

“Unfortunately I have a two door car which makes it difficult to use the hammock seat protector. Not your fault but a bad buy for me”

Posted 7 years ago

“I would if I had bought something !”

Posted 7 years ago

“Sent wrong size”

Posted 7 years ago

Dear Sharon, Thank you for your feedback. I can see that you ordered the small labels, which is what we despatched for you. You would have seen this in your order confirmation email. We are sorry to hear they were the wrong size. Do let us know if we can be of further assistance. Kind regards, Patricia

Posted 7 years ago

“Can't comment yet still waiting for delivery ?”

Posted 7 years ago

Dear Judy, Thank you for your feedback. As stated in our website, the customised labels take 6-8 weeks to get to you. I can see that they have now been despatched and we hope you are happy with the labels. Kind regards, Patricia

Posted 7 years ago

“Delivery time was good. Product (doggie boots for poorly foot) was ok, but not as 'comfortable' a product as I thought it might have been for the requirement and the sizing guidance is a bit out I think. Go larger if in doubt or on the cusp of S/M/L. Other than that, order was executed painlessly & kept up to date with progress. Would use again if I had a requirement.”

Posted 7 years ago

“Good range of products and fast delivery. However I asked a question about a promotion that had been advertised but was not visible on the website when ordering. The response time to this query was really not good. Both email and Facebook messages had to be sent and resent a number of times before a reply was actually received.”

Posted 7 years ago

Dear Elizabeth, Thank you for your feedback. I can see you wrote to us during the bank holiday weekend, which is why you did not get an immediate reply. However, I can see that we refunded your £5 voucher the very same day you made your order. We hope your doggie enjoys his new bed. Kind regards, Patricia

Posted 7 years ago

“I wouldn't have mentioned this again, but since you ask for feedback it might prove useful to you. I ordered a large cage and accessories, including a mattress, and paid for next day delivery. My order and payment were both acknowledged, and later I received an email from Yodel advising that the order was in transit. There was no mention anywhere that any of the order wouldn't be arriving. When the goods arrived the order was incomplete as the mattress was missing. I didn't have anything big enough to use in the cage (or I wouldn't have ordered the mattress) but when I asked about the missing item I didn't have the impression that Canine Concepts actually cared. When I pointed out that if I'd known the mattress was out of stock I'd have ordered something else, I was advised: "Please accept our apologies for the inconvenience caused. We didn't want to delay your order, as we find that people usually need the crate urgently. I have in the past used old towels initially for puppies as they like cuddling underneath it, but of course you may not have a puppy. There should have been a little note in the sales receipt advising that the matt would follow? Apologies, if there wasn't . I shall raise it with the warehouse." The presence or lack of the note is immaterial - I should have known, when I placed the order, that the mattress was out of stock. There wasn't even any hurry to get the mattress to me when the new stock arrived so I had to wait until the middle of the following week. I'm sorry if this seems petty, but it was very inconvenient. If I hadn't needed everything on the order, the next day, I wouldn't have ordered it. Everything else in the order was absolutely fine, and I have no complaints about it. Thank you.”

Posted 7 years ago

“I am sorry to say I have not had good luck with the MIlo Bowl..if I carry it by the handle it leaks...I have tried carrying it reversed(carrying it upside down)...putting it inside a waterproof knap sack and basically about the only way I can keep it from leaking is to carry it flat...kind of defeats the purpose doesn't it? My shopping experience was fine. I was impressed by the ordering and delivery but I am disappointed in the product.”

Posted 7 years ago

Dear Lori, Thank you for your feedback. We are sorry to hear the bowl is faulty. Do post the bowl back to us for a replacement or a refund or if you prefer give us a call on 01869 349 777 and we will be delighted to help. Kind regards, Patricia

Posted 7 years ago

“Well made doggy boot however was unable to fit onto rear paw with a bandage so was not really of any use but will keep maybe useful in the future”

Posted 8 years ago

Dear Jacqui, Thank you for your feedback. Do post the boot back to us for an exchange or a refund, as it would be good to get your doggie the right boot. Kind regards, Patricia

Posted 7 years ago

“Paid extra for a two day service as want item before i went away, it didnt come until three days later. The postage was more to have it on a two day service.”

Posted 8 years ago

Dear Mandy, Thank you for your feedback. The priority service you paid for was for 1st class post, which we used to send your parcel. Royal mail advise that it is a 1-2 day service, but sadly that is out of our control once we despatch the item and it is in royal mail's hands. We do offer a next business day courier service for urgent parcels. Kind Regards, Patricia

Posted 8 years ago

“Although I expected a medium size boot to fit my springer spaniel, it slipped off the dog's foot immediately. I then tried a small size which was just about OK provided that it was used over a bandage. A Velcro closure down the front of the boot would have been better than the wrap-around Velcro strap provided.”

Posted 8 years ago

Thank you for your feedback. We are sorry to hear the size was not suitable for your dog. Do post the boot back to us for an exchange or a refund and we will process it straight away. Don't forget to include your sales number when returning it. Kind regards, Patricia

Posted 7 years ago

“the device is heavier than anticipated and difficult to put away - has to sit behind drivers seat When assembled the steps take a little while to set up /collapse”

Posted 8 years ago

“The beds are fantastic and very cosy with the fleece cover. Very good service .”

Posted 8 years ago

“The boot does not work for our dog. He has a paw missing and we wanted something to protect his stump.”

Posted 8 years ago

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Canine Concepts is rated 4.5 based on 779 reviews