Canine Concepts Reviews

Name: Canine Concepts
Address: Unit 2New CommonStone Hall FarmLittle HallingburyBishop's StortfordHertfordshire, BISHOP'S STORTFORD
Rating: 4.49

4.5 Rating 779 Reviews

87 %

of reviewers recommend Canine Concepts

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01869349777

Email:

info@canineconcepts.co.uk

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Unit 2New CommonStone Hall FarmLittle HallingburyBishop's StortfordHertfordshire
BISHOP'S STORTFORD
CM22 7RS

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Canine Concepts 5 star review on 15th September 2022

Anonymous

Canine Concepts

Tony

Canine Concepts

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item sent and had to return it and wait for Canine Concepts to receive the item back before I received a full refund. Item I requested was actually out of stock and unavailable.”

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Posted 8 years ago

Dear Rosemary, Thank you for your feedback. I can see we arranged collection of the incorrect item, but the date you gave us was in the future, which is what delayed the refund. The refund was processed immediately. We apologise for the incorrect item sent. Sadly, we had run out of the larger size and we can see that you need it immediately, so couldn't send you the item in the 3-4 days't time we were expecting them in. Please accept our apologies for the inconvenience caused. Kind regards, Patricia

Posted 7 years ago

“The quality of the gate was very poor. the first one had to be returned as it arrived damaged. The replacement is broken after three weeks - very disappointed.”

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Posted 8 years ago

“bought this for our working sheep dog. Neck too large so one wriggle and he is out of it. we never got the option of a red or blue and a bright pink one arrived. Waste of money grrr”

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Posted 8 years ago

“Im still waiting for my order. Disgraceful.”

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Posted 8 years ago

Dear Clare, As we advised you on the 8th of December, the labels take 6-8 weeks to get to us. We did give you that information and the option to cancel at the time, if you did not want to wait that long. The information is also in the website. If you did not want to wait that long, then please let us know and we can cancel your and fully refund your order, but giving a negative review for information you already have is not very fair. Kind regards, Patricia

Posted 8 years ago

“We haven't received what was ordered yet, so can't comment!”

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Posted 8 years ago

The customised labels take 6-8 weeks as advised on the website. If you want to cancel your order, then please let us know and we can fully refund. The reviews are meant to rate the company, not the timescales that are already advised in the website. Kind regards, Patricia

Posted 8 years ago

“Hi. I cannot write a review as yet again I have not received my purchase yet and would be very grateful if somebody would ring me and let me know. What is going on as I am seriously considering cancelling my order. Thank you. Julie Dennison.”

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Posted 8 years ago

Dear Julie, Thank you for your review, we did contact you the same day you placed your order, advising that the chocolate mesh covers were not going to be available for some weeks and you did mention you were happy to wait for them to come into stock. We do have other colours in stock if you prefer. Kind regards, Patricia

Posted 8 years ago

“Hi to date I have not received the harness labels not a speedy service been asked twice so far for recieved on how I like my purchase just wish I had received it to say. Thanks”

Helpful Report

Posted 8 years ago

Dear Janet, Thank you for your review. As state in the website, the personalised labels take 6-8 weeks to get to us. If you do not want to wait that long then please email us at info@canineconcepts.co.uk or call us on 01869 349 777 and we will fully refund your order. Kind regards, Patricia

Posted 8 years ago

“I ordered a Vari-Sky kennel to transport my puppy from the UK to my home in Denmark and I was on a tight travel schedule. Although it arrived reasonably quickly, I was charged for delivery eventhough the order was over £50 and, more importantly the kennel arrived with broken components and was unusable. It took several attempts to contact Canine Concepts by phone and email and had to source a kennel elsewhere. I then had to chase up to get a refund after the faulty kennel was collected. It made an already stressful situation much more complicated.”

Helpful Report

Posted 8 years ago

Dear Magda, Thank you for your feedback. You needed the varikennel for next day delivery, which is why you choose to pay the extra for next day shipping. Free delivery is for a 3 day service. You did contact us 3 days after delivery of your parcel, which was Friday. If you had contacted us before then, when you received your parcel , the resolution would have been immediate. Our opening hours are Monday to Friday. The parcel was picked up at your chosen date and you were fully refunded. We can only help when we are advised when there is a problem, during our opening hours. Kind regards, Patricia

Posted 8 years ago

“This isn't a problem with Canine Concepts, it's a problem with the item we ordered. It was rather cheaply made, and the £75 dog bed we ordered was destroyed by our dog within 3 days of owning it. Again, not the retailer's fault, but we're not very happy about purchasing such an expensive item that has been completely unfit for purpose.”

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Posted 8 years ago

“I have not received the item I ordered yet and have had none of the promised communication to advise me of when I might receive it. VERY UNSATISFACTORY!”

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Posted 8 years ago

“the boots failed to stay on at all and any movement they fell off. I taped them on to help but they were shredded and unusable after one day.”

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Posted 8 years ago

“Kong on/off squeakers was sold as a heavy duty toy, my Labrador had chewed all of the fluffy covering off within 2 days, then proceeded to bite through the whole thing. We're not very pleased with the quality of this item, therefore a very poor review.”

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Posted 8 years ago

“Although the actual pads seem to be ok, I was disappointed at the size, too small, so I feel this has been a waste of money. I did measure my poodle correctly, but far too tight.”

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Posted 8 years ago

“Hi Patricia . Sorry to say leek no more did not help any bit , in fact it was a waste of time . Sorry to say we are now using propalin and it has improved her immencly . Thanks . Martin.”

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Posted 8 years ago

Sorry to hear that Martin. Good to hear that at least propalin is working for her. Kind regards, Patricia

Posted 8 years ago

“Very poor packaging!!! And after contacting the company there has still been no reply. I have a dog grooming salon , show dogs . Won't be using again , and definitely won't recommend”

Helpful Report

Posted 8 years ago

Dear Lisa, Thank you for your review. We did reply on the 13th April , two hours after your email and apologised for the packaging, which was sent directly from the supplier. We also passed on your comments to the suppliers, so that they can improve their packaging. We did ask if there was anything damaged or faulty, so that we could correct it straight away, but did not hear back from you. Please do give us a call on 01869 349 777, if there is anything to be rectified in your order.

Posted 8 years ago

Canine Concepts is rated 4.5 based on 779 reviews