Hello Stephanie:
We are sorry for the experienced delay of your order. I do see that the replacement order we sent out arrived on March 18, 2025, 11:02 am and was left in your mailbox. Please let me know if we can help with anything else.
“I ordered on November 29th 2024 and I have still yet to receive my product. I have called the number, emailed multiple times, text messaged... I response. The return/refund link is broken. I wouldn't trust this site. :-(”
Hi Amber, I sincerely apologize for the negative experience you had with our company. I do see that your replacement order was delivered today; I also refunded your order in full and had included 3 extra lip balms as freebies for the original delay. I know you mentioned that the refund was unnecessary but I wanted to make sure you where happy regardless of the unforeseen circumstances. I hope you enjoy your order.
“Cannasmack is the BEST lip balm out there. I saw the daytripper wasn’t gonna be available much longer so I stocked up on its last day. It’s my favorite!! Consider keeping it!!”
Hello Valerie:
Thank you so much for your review! We are so thankful that you love our lip balms so much, please note that the Day Tripper will continue to be available in our Natural Hemp Lip Balm line. We are currently working towards being able to bring back the SPF lip balms someday.
