Hi Amber, I sincerely apologize for the negative experience you had with our company. I do see that your replacement order was delivered today; I also refunded your order in full and had included 3 extra lip balms as freebies for the original delay. I know you mentioned that the refund was unnecessary but I wanted to make sure you where happy regardless of the unforeseen circumstances. I hope you enjoy your order.
“Cannasmack is the BEST lip balm out there. I saw the daytripper wasn’t gonna be available much longer so I stocked up on its last day. It’s my favorite!! Consider keeping it!!”
Hello Valerie:
Thank you so much for your review! We are so thankful that you love our lip balms so much, please note that the Day Tripper will continue to be available in our Natural Hemp Lip Balm line. We are currently working towards being able to bring back the SPF lip balms someday.
Hi Theresa, I am so sorry 🙈, we promise that we are working hard so that one day we can bring them back. We really appreciate your support and hope you will be able to continue to love our Natural Hemp Lip Balms 😁
“First, the products are wonderful. I cannot find any lip balm that works better than Cannasmack's. My lips were always chapped no matter what I tried until I found CannaSmack. The flavors are yummy and all of them leave my lips soft and smooth. Second, the service is phenomenal! I had a question after I received my order and emailed Kenia. She replied within a few minutes and fixed everything. That is outstanding! I love CannaSmack! I just wish they had more products!”
“I’ve tried all of the varieties of CannaSmack and the peach hydrates the most for some reason. I am a lip balm snob and I’ve tried about 20-25 brands over the last 5-6 years. Another hemp based brand was my go-to but they changed their recipe so I ended up here. Please don’t ever change the peach! This is the kind of lip balm that makes your lips feel GOOD. It stays on through meals and will still be on your lips after 8 hours of sleep. I’m on somewhere between stick 40-45 of the peach. Shipping was a little slow but not a big deal.”
“I absolutely love this brand it never disappoints! I have recommended it to so many friends, and they have definitely been pleased. The Chapstick is unreal. Lotion is great, and I’m really pleased with them, and their customer service is outstanding!”
