Capital One Reviews

Name: Capital One
Rating: 1.31

1.3 Rating 362 Reviews

7 %

of reviewers recommend Capital One

Company Reviews

Questions

Metrics

1.3

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Capital One made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Capital One 1 star review on 9th March 2026

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to express my frustration with the handling of my recent issue. What should have been a straightforward and professional process turned into a stressful experience due to delayed communication and a lack of initiative from your team. Instead of making progress, the support process created additional confusion and wasted valuable time. This experience has raised concerns about your company’s commitment to customer satisfaction. I hope this feedback encourages your team to make the necessary improvements to ensure smoother, more responsive support in the future. I would also like to note that I am relieved TORRECIT/COM was able to resolve the issue promptly and effectively”

Capital One 4 star review on 13th November 2025

Helpful Report

Posted 3 months ago

“They responded promptly, communicated clearly, and handled the matter effectively. My money was swiftly reimbursed, and everything was put right. Outstanding service from beginning to end.”

Capital One 1 star review on 12th November 2025

Helpful Report

Posted 3 months ago

“They responded promptly, communicated clearly, and handled the matter effectively. My money was swiftly reimbursed, and everything was put right. Outstanding service from beginning to end.”

Helpful Report

Posted 3 months ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

Capital One 1 star review on 31st October 2025

Helpful Report

Posted 4 months ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

Helpful Report

Posted 4 months ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

Helpful Report

Posted 4 months ago

“They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution.”

Capital One 1 star review on 30th October 2025

Helpful Report

Posted 4 months ago

“They were very professional and empathetic from the first time I contacted them. They gave clear, detailed instructions at every stage of the process, listened intently to every detail, and responded quickly. Their genuine attention was what most impressed me; they made sure that the solutions they offered actually fit my circumstances, rather than just offering them. Their competence, kindness, and consistency transformed what seemed like a tense situation into one of comfort and self-assurance.”

Capital One 1 star review on 27th October 2025

Helpful Report

Posted 4 months ago

Helpful Report

Posted 4 months ago

“The transaction was processed successfully.”

Helpful Report

Posted 4 months ago

“Withdrawal processed without any complications.”

Capital One 1 star review on 17th October 2025

Helpful Report

Posted 4 months ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

Capital One 1 star review on 15th October 2025

Helpful Report

Posted 4 months ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

Helpful Report

Posted 4 months ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

Helpful Report

Posted 4 months ago

“I was able to get an amazing assistant. I’m so excited”

Capital One 1 star review on 13th October 2025

Helpful Report

Posted 4 months ago

“They combine top-level skills with genuine integrity”

Helpful Report

Posted 4 months ago

“Withdrawal process carried out successfully, everything was handled quickly and without complications.”

Capital One 1 star review on 12th October 2025

Helpful Report

Posted 4 months ago

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

Capital One 1 star review on 11th October 2025

Helpful Report

Posted 4 months ago

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

Helpful Report

Posted 4 months ago

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

Helpful Report

Posted 4 months ago

Capital One is rated 1.3 based on 362 reviews