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Card One Banking Reviews

1.7 Rating 107 Reviews
17 %
of reviewers recommend Card One Banking
Company Reviews Questions Metrics
1.7
Based on 107 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Card One Banking Reviews

Phone:

0871 811 1881

Location:

cardonebanking, PO BOX 3634
Chester
CH1 9NL

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Anonymous
Unverified Reviewer
“One of the worst banks ever, I beg you do not go with car one money. I have literally just opened up account had money coming in from the jobs that we carried out and they have blocked my account no access to my funds. They needed all sort of evidence which I supplied them with, such as Bank stamens, invoices, receipts etc. it’s been going for more than 2 weeks I have told them I have wages to pay and that they have everything they need and they still left me like that even if I threatened them with legal action still nothing. I eventually had to stop my business and all my employees quit as they didn’t receive there money in time.”
Helpful Report
Posted 1 year ago
Heidi Toufique
Unverified Reviewer
“Recurring issues logging in to access my own money, the app is awful and the problem never seems to get resolved I’m currently in the process of changing banks”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I have the one card though my work place. No fees and early pay but terrible customer service. Altogether they have taken over 100.00 by refusing to refund my money because I was hacked. They contacted me by text to ask if I was hacked. I replied no didn't authorize the purchase. Froze card. Also they round up your purchases and put money in savings automatically. I transferred my money to my checking account then afterwards the money from savings disappeared. Bad Bad customer service.”
Helpful Report
Posted 1 year ago
Boo
Verified Reviewer
“Bad business transaction and available funds are not up to part with technology and its associated with Walmart card and green dot card so the service is horrible and racially disparities”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“NEVER USE CARD ONE MONEY! They are scammers of slimiest, most soulless variety you will find! Open an account only for them to close it 10 days later! AND NOT EVEN TELL YOU WHY! They are liars who will steal your money and not care. Their office workers are like robots, with no care or remorse. If you value your money and time, go ANYWHERE else! Unbelieveable!!”
Helpful Report
Posted 2 years ago
Mark Fisher
Unverified Reviewer
“Ordered and received my card, then read the reviews, thanks everyone i feel you have saved me from a nightmare,”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Do not open up a bank account with Card one! You will be wasting your time, by far the worst bank I have ever dealt with in my life and also, they have no concern for GDPR regulations!”
Helpful Report
Posted 3 years ago
S Taylor
Verified Reviewer
“Had my account for about 2 months happily payed the fees it's been excellent for me until I received a payment from a friend and they blocked access to my card out of the blue money still in the account I can't have it unless I show proof of payment.like this is just rediculous and very inconvenient I'm just glad I didn't have my wages put in there!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“only reason i have this bank is of bad credit otherwises i wouldn't bank its charges 30 pounds in total a month it terrible”
Helpful Report
Posted 3 years ago
Balwant
Verified Reviewer
“incorporated a company in uk as non resident and got in touch with them to open a business account wherein kiaren advised me that he will put the application through and charge me gbp55, application will go to underwriting team and they will decide, got a call from manager Kathy who advised that I should have an ATOL certificate to open an account, explained her that ATOL can not be obtained as I am non resident, however they have illogical explanation that I have to get an ATOL certificate and they don't know whether the eligibility is to be a resident in UK, why did they take my application at the first place, the staff should know if he is taking the application of a travel company, what all documents should I have to be eligible. Also I again advised them that we would not be booking a package holiday and would only book a flight only or hotel only ( Atol doesn't come into picture in these case) still they need atol, I don't know if they are fool or making us fool. I am going to put a review everywhere as the world should know how they are cheating customer. Their main agenda is to just put the application through and charge gbp55 and later deny the application coz they may come back with any ridiculous reason which they should inform the Customer at the beginning”
Helpful Report
Posted 3 years ago
JA
Verified Reviewer
“Stay away! Don't sign up! Terrible service! You have a good chance to loose your money.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“If I can prevent one person reading this review from signing up for an account, then the time I wasted to write this review has been worth it. DO NOT EVER SIGN UP FOR AN ACCOUNT WITH THEM. Cardonemoney is fraudulent and unethical online banking company with unreachable customer service that you have to pay for (you have to pay for their time on the phone with you). this isn't even about the high fees they charge. My experience is about the difficulty I had in accessing my money after having an account with them for 2 years. they are using multiple types of schemes to make it difficult to access your account so they can continue to earn interest in the money that is being held in your account. long waits for customer service, website not working at times, and changing the way to login in to make it more difficult to get into your account. I was having issues with accessing my account because all of a sudden the online login asked for 2 step authentication but I never received any info for setting this up so it sent me in an endless loop of not being able to access the account. When I called customer service to try to get set up properly so i can start accessing my account, I was asked all my personal info including company email, address, name, date of birth, account number and still did not authenticate me to give me access.  Then they literally stopped answering my calls.  I can’t believe this was happening.  When I called the next day to try to get a different rep, the person literally hung up on me, I tried to call several times and no answer.  This is their main customer service number and I could not believe this was how they were addressing me not being able to access my account. At this point I realized that I may be in a fraudulent situation so I sent them a threatening message letting them know that I would be pursuing legal action. It was only after I threatened to sue and blast their behavior on the internet someone finally gave me my account access so I could get my money out as fast as I could and never have to deal with them again. They use to be cardonebanking and changed to caronemoney. think about it. they have no banking rules and protection being offered to the customer so they didn't want to be liable and changed the "banking" part of their name to "money". The bottom of the site mentions this: The CardOneMoney current account is not covered by the Financial Services Compensation Scheme.”
Helpful Report
Posted 4 years ago
Zeshan Haider
Unverified Reviewer
“Parasites, leeches, ignorant, rude and full of bs.”
Helpful Report
Posted 4 years ago
Neil R Ward
Unverified Reviewer
“Awful spend more time on the phone trying to find out why transfers have been frozen. It's just con spend fortune phoning them. Hidden charges. Really needs to investigated.”
Helpful Report
Posted 4 years ago
Arlene Trimble
Unverified Reviewer
“It's hard to know where to start Card one Banking are a money racketter business. The worse I have ever seen, you have to pay £7.50 to transfer your own money to another bank account if you have one. Disgraceful people should now be compensated for their negligence.”
Helpful Report
Posted 5 years ago
Berny
Unverified Reviewer
“This so called bank is being reported to the financial ombudsmen.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Tried to use cash machine yesterday spat my card out saying my provider has stopped the card then ingest a message saying they are separating from this card customer...now inhale no access to my money, my money foes straight onto my card ..not happy tried calling them phones been engaged for 2 days”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“26th of june money in on my card but cannot access it. tried telephoning them as appears to be a problem at their end no success. tried to pay for food and my card was declined check my balance should have been enough topay the bill, CANNOT CONTACT THEM SEEMS A MAJOR PROBLEM BUT BANK NOT ADVISING ANYONE- RUBBISH SERVICES”
Helpful Report
Posted 5 years ago
Matthew Kinch
Unverified Reviewer
“Haven’t been able to access my account for a week while on lockdown. A 10 minute phone call cost me £20. Please just avoid. Anyone with a good review must be a member of staff. Diabolical”
Helpful Report
Posted 5 years ago
Annoyed!!!!
Unverified Reviewer
“Cost a fortune to send money to other accounts. Charged a monthly fee even though they do NOTHING FOR you. THE MONTHLY FEE IS ON TOP OF THE FEES YOUR CHARGED EVERY TINE YOU LOAD YOUR OWN MONEY AND EVERY TIME YOU CHECK A BALANCE. THEN THE PHN BILL IS ANOTHER BILL TO PAY ON TOP AND EACH TEXTRO THE BANK IS CHARGED BUT NOT COVERED BY THE BANK. SO IT COST ME MORE MONEY TO GET ACCESS TO MY OWN MONEY THAN EVER IMAGINABLE. ITS A JOKE!!!!! They never ever send your wages or money to your account like normal banks do. I end up phoning them every month because i cant get to work because they have completed the transition to load in into my account. Then once its in my account i then have to pay 11p - 15p text message to and also 15p bank fee to load my own money then I have to wait up to an hour before i can access my own money. Then all these bank feesfor checking my balance loading my own money all mounts up each month. Then on top i have a heafty phone bill each month for checking my balance and so on. Most times money disappeares out of my account. Actually for several years on a weekly basis this happened. Some times after complaining the money would magically re appear. But 9/10 wouldnt. My bank has also been hacked several times and had large volumes of money taken from my account. Then had to get new ARM cards which i had the wait 2 weeks for. Staff are useless and rude, wont do anything to help. My money goes in on the same day every week but most times i cant even see it in my account until the end of the day, meaning i have no money to get to work. I once had the wait 6 hours in the snow at a tram stop after a 11.5 hour shift, until my money was actually loaded. The card machine goes down and money disappeares taking nearly 10 days to get it back. I haveseveral years of evidence to everything i say. I have 6 years of printed text messages and account balances where there is questionable behaviour. I STRONGLY WOULD NOT EVER RECOMMED THIS EXCUSE OF A BANK.”
Helpful Report
Posted 5 years ago
Card One Banking is rated 1.7 based on 107 reviews
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