Card One Banking have a Customer Happiness Grade of D. Customers are unhappy with their prices and customer service.
“
Not impressed had to make 10 phone calls to an over priced number so that I can find out what is happening with my money as the first time it was sent back to her without any call to me asking if this is what I wanted.
”
- Anonymous
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I then had to ring an overpriced phone number to get my pin number.
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- jasonlc
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Customer service is disgusting they treat people like dirt on their shoe and are horrible humans
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- Anonymous
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My wages have vanished and customer services just say it's not their problem or they don't know where my wages are. That doesn't help me. So who has my wages then!!!!!. I will be making a complaint to the financial ombudsmen. This is tantamount to theft.
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- Tony Beasley
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Customer service is poor
Processes are poor compared to any banks, Unable to work with businesses efficiently always insisting a director calls (Even though the director has told them the names of authorised staff)
Returns payments if there is a minor mistake with the name
Holds money without your consent
Charges a fortune in calls to contact them
Poorly thought out and poorly managed
I know they are not a bank as such, but if I was to do something like this I would at least take the positive aspects of a bank and try to copy them.
”
- Simon