Carethy Reviews

1.4 Rating 1,031 Reviews
C-
Happiness Grade
C-

Customer Service - Average

57.98%
Industry Average
The items I received were not the ones I ordered. I emailed them twice asking for an exchange or refund, but received no reply. Very poor customer service indeed
posted 2 years ago - Graham Newport
Sent the wrong item, refuse to refund me because I don't still have the box the full order was delivered in and now won't even respond. Very poor service. Avoid!
posted 2 years ago - Anonymous
Any decent company would've refunded the entire amount for the disgusting service and rediculous inconvenience.
posted 2 years ago - John Vitz
I ordered items last year July 2020which never arrived after lots of emailing about ( I have the emails if you are interested which I doubt)I still have I have not had my refund as promised just lots of excuses. Very very bad service. I would not recommend at all
posted 2 years ago - Anonymous
I’m waiting on a large order for over 3 weeks with absolutely no correspondence from the company or the courier. When I try to contact support their website won’t accept my order number, I’m extremely disappointed with the customer service.
posted 3 years ago - Anonymous
Her er forsinkelse med sending og dårlig service. Jeg mottatt skadet produkter. Anbefaler ikke dette nettside.
posted 3 years ago - Anonymous
I ordered makeup nearly 3 months ago and it still has not arrived. I have contacted the company Carethy and the courier and I have received no reply from either. I am terrible disappointed with this service.
posted 3 years ago - Emma
Order PHA-CH-210306223105eb8 PHA-CH-210314223053805 This company/website deserves negative stars. Completely unreliable! I'm still waiting for delivery and for a refund for unavailable items. I'm wondering if this will be delivered at all as I have not received any response from their "customer service"! To be avoided! A month after my purchase and endless emails, claims, headaches and cancellations, I still have not received any products or refund!!!!!!!
posted 3 years ago - Anonymous
order number - PHA-IE-210121114546acc its a SCAM - ordered a product on the 21st of January. Still have not received anything and keep going in circles via email. they are not helpful what's so ever and they hardly give any information given on my package. NEVER order from here. will be contacting the fraud service if nothing arrives in the next week.
posted 3 years ago - Anonymous
I canceled my order at 18.01.2021 becouse the product I ordered was unavailable. They asked if I want to choose other product - I said no thank you. On friday 05.02.2021 I should have my refund andddd I still dont have it. Customer Service is saying something about technical incident on payment platform every time I send reminding email - thieves :(
posted 3 years ago - Ewelina