CarJet.com Reviews

“ So they take my money and stall all communication and refund nothing. ”

“ Absolutely no communication possible with anyone in case of a problem. Cancellation of a car rental due to a problem coming from Carjet (Car not available due to an accident!?) Confirmation email for refund but no refund to date. All attempts at communication remain unanswered. To be absolutely avoided ”

“ They say that there is no refund without giving any justification. ”

“ Rented a van in Malta. When we got there the offices were closed despite paying extra for night pick up. Called them the next day. Rental didn't have a van available and therefore cancelled our booking. This was in mid August. Up till now no one from car jet has even acknowledged our request for a refund despite multiple emails and phone calls to Spain where there support office is. ”

“ No customer service . I was left stranded and the insurance they sold me was not recognized by the hire company . I had to buy their insurance . Asked for a refund . After 3 wks they said no . Terrible company . Don’t be fooled by these prices . When you pick up the car you end up paying twice as much . ”

“ Still waiting for the refund of a cancelled booking Will ever ever trust this site again ”

“ Now I want to request a refund of my deposit, but CarJet is being difficult and still unreachable. ”

“ Booking Ref: CJT­179972817 I booked a car with CarJet for 09/07/2025 but never received the check code to collect it. Their staff promised a refund after escalation to a manager, but over 4 weeks later I’ve had no response and no refund. Terrible communication and zero accountability. I will be escalating this through my bank and consumer authorities. Very disappointing experience. Avoid this company!!!! ”

“ I have been unable to get a refund from CarJet who had taken £115 from my account. ”

“ Extremely unprofessional service – I demand a full refund of the amount I paid to CarJet. ”