We booked with carjet to pick up a car in Dubrovnik airport today. We had pre booked it months ago through carjet to drive up to split. Unfortunately when picking up the car the hire car company’s visa reader would not read our credit card. After 3 hours of talking to visa on the phone and the hire company employee trying to help. We gave up. There is nothing wrong with the card. It works everywhere else. We are trying to contact carjet but can not get through and have been on hold all afternoon to them. We have rung but not getting through. We are now out of pocket alot of money as we cannot reach carjet. We could not cancel the booking as it was inside the 24 hour cut off. Can anyone help. We had to get a car from another company who had absolutely no trouble with out credit card. This has lead to a huge issue with our holiday plans not to mention the lost 3 hours trying to sort it out & another wasted hour getting quotes through other hire car company’s.
I recently had a car rental booking with Hertz through CarJet at Heathrow Airport on December 15th, 2023. Upon arrival at the airport in the late evening, we were told that due a failed “address check” we were unable to complete our car hire booking. A prepayment of 1,710.19GBP had already been made for a two-week Tesla rental.
As advised by staff at the Heathrow location, we were informed that we are eligible for reimbursement and would need to contact CarJet, their third-party agent, directly for the refund process. We arrived at London Heathrow after office-hours and were unable to contact Car Jet that evening, however, after receiving assurances from Hertz that the booking was cancelled that that we would receive a full refund, we followed their advice to seek a car rental with a neighboring company at Heathrow, Europcar. That night we paid in full for another rental for our two-week stay and made contact with CarJet the following morning. Despite our ongoing efforts and daily communication with CarJet during the course of our stay in London, we have been unable to obtain a refund. It's now seven weeks later.
Our attempts to resolve the issue with their customer relations team have been consistently thwarted by frequent and intentional disconnections during our calls. Rude staff, eregreciously fail to follow proper trading practices. We later discovered, as indicated on their website (www.carjet.com), that the customer relations team is based in Spain and operates under at least two separate alias's.
I'm writing to say that there is recourse! Yes, it takes time, but I'm fed up of returning to this website, only to see yet another person giving an account of losing money.
FIRST: Contact your bank and register the transaction as fraudulent, and name CarJet as the fraudulent company. Most banks with temporarily reimburse the amount owed while they conduct an investigation.
SECONDLY: Contact the European Car Rental Conciliation Service (ECRCS) ecrcs@ecrcs.com with a formal complaint that outlines your grievance. Your complaint must be directed to the care hire company that the broker (CarJet) are acting on behalf of. In our case, this was Hertz. There is currently no regulatory body that CarJet falls under, so we found this to be the best way to complain. These companies are just as culpable for using these third party agencies!
CarJet have finally responded and we will receive a refund in 3-4 days. However, we are still pursuing a claim for compensation and a call for an investigation into the relationships between global car hire companies and CarJet. They cannot be allowed to continue robbing people with impunity. I encourage everyone on this platform to do as instructed above - believe me, someone will start to take note, if hundreds of us send on our complaints against CarJet.
Feel free to contact me directly for more information: nicole.bonnah@yahoo.com
I have booked a car from Heathrow Airport on 10th November and drop off at another location in South Wales 11th November.
My bank shows that the payment has been made GBP 141.23.
I have not cancelled this agreement CJT-51592793
London, Heathrow Airport. United Kingdom
Merthyr City
10/11/2022 14:30
11/11/2022 10:30
Ford Focus 5 doors A/C or similar
£141.23
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There is a supplement charge of £0.01 paid locally for returning the car at another location
hi we booked car on 31/8/2022. when I went to granta car office, they told me I should have 3 years experience at least so they refused to give me the car on rent. I still haven't got my refund.
Age 84. Price to hire small car February from Faro. Have used Car Jet before. 7 days as example. Have my own insurance which covers my age to hire a car.
Thank you that you inform us on time ( with your email) for not car availability about our request with your reference no: PRE-40648774.
So we can now look for an other solution.
Thank you.
Could you please inform us for your return of our deposit of 53,00€ which we paid you, with our credit card, on 5th of October 2021?
Of course you refered on your email that you have already returned the amount, but up to today 7th of October no such amount had been retrieved from you, as our bank authority confirm us.
Thank you for your consideration.
Faithfully,
Eirini Lymperi
email: panotas@gmail.com
Mobile: +306973602053
Hola ,he alquilado un coche del 1 al 5 de Abril de este año , pagué el seguro también. Por el Covid-19 no pude viajar con mi esposa a Málaga, España. No imprimi ningún bono de comfimación pensando que todo llegaría a su normalidad, este Viernes 23 de Oct viajo a otra ciudad Europea, ví que hay CarJet. Puedo hacer una reserva con ustedes para no perder el dinero? Y cómo lo haría? Que me recomiendan exáctamente?
Gracias de ante mano .
Asked by weimar henry mosquera balanta (3 years ago)
Ik heb een auto bij jullie gehuurd incl alle verzekeringen. Hoe kan het dat wanneer ik de auto ophaal ik nogmaals een verzekering MOET afsluiten en er uiteindelijk nog 350 euro bij is gekomen voor 1 week? Wat heb ik precies over het hoofd gezien?
Don't think they have an office, it's all done online, pity because I'd love to be one of the thousands in the queue to give them a piece of mind. They're cowboys robbing innocent people
