Carphone Warehouse Reviews

Name: Carphone Warehouse
Address: The Carphone Warehouse, PO Box 375, Southampton
Rating: 1.57

1.6 Rating 1,636 Reviews

13 %

of reviewers recommend Carphone Warehouse

1.6

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Carphone Warehouse:

The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.

Visit Website

Phone:

0870 111 6565

Location:

The Carphone Warehouse, PO Box 375
Southampton
SO30 2PU

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Carphone Warehouse 1 star review on 14th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Carphone Warehouse 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever in my entire life been spoken too like i was today by the so called customer service at this place . Rudeness and false information is their specialty obviously . Spoke to three different agents who gave completely opposite information each time and when asked to speak to a manager was told none available but you will get a call back within a few days!!! i mean seriously .. i am gobsmacked at this level of service and have subsequently cancelled the 3 contracts i had ..”

Helpful Report

Posted 6 years ago

“Price on the website are not correct. You advertise deals that are not available.”

Helpful Report

Posted 6 years ago

“Ordered a SIM free phone as a Xmas gift. CPW lost the phone. Quite clear the courier (DPD) had it the whole time from scans. Tried to cancel and want money back. Appalling customer service. Refuse to refund until their investigation complete. Withholding cash and repeatedly just repeat internal process. I really would go elsewhere”

Helpful Report

Posted 6 years ago

“Bought a phone from customer service to find that vodaphone service is terrible tryed to cancel contract vodaphone was happy to but Carphone Warehouse refused now I’m stuck with a phone for 24 months which is useless plus signal NEVER GOING TO BUY FROM CARPHONE WAREHOUSE AGAIN ITS ALL PART OF A SCAM TO RIP THE PUBLIC OFF”

Helpful Report

Posted 6 years ago

“Upgraded my contract in-store on Wednesday 5th December. Despite contacting yourselves twice the paperwork still hasn't been sent to EE. Absolutely useless service.”

Helpful Report

Posted 6 years ago

“Liars. Not much more to be said, really. The customer service is appalling, and on being told several times that a disconnection issue had been resolved, only to find out it hadn't, we're left with no alternative than to stand by my first statement. Promised 'goodwill' refunds never materialised, agreements made over the phone were never honoured, with no notes left. Requested manager callbacks never happened . . . . . Absolutely appalling company. If I could leave zero stars I would. Avoid at all costs!!!”

Helpful Report

Posted 6 years ago

“Left my phone at the fenchurch Street store to get fixed, took them 4 months of telling me that it was going to be ready by the end of the week, then to tell me that they couldn't fix it because the screen was cracked. Service was awful, manager was rude, never coming back again”

Helpful Report

Posted 6 years ago

“Appalling customer service. No help whatsoever from the telephone helpline, they just seem to lie to you, telling you what you want to hear then do nothing. Great until you have a problem then they don't want to know.”

Helpful Report

Posted 6 years ago

“It is stupid that I had to call 5 times to have the delivery address as I am no longer living to that address and did not wanted to have the parcel delivered to the wrong address and still they did not managed to change it.Useless people in Customer service as they do not even bother to try to help .Worst experience EVER!!!DO NOT RECOMEND AT ALL!!SHOULD NOT EVEN EXIST!!!”

Helpful Report

Posted 6 years ago

“Very bad tried upgrade son's phone last month went online seen good deal went to order to be told I could not have it ee said so I called ee and got the same deal but with more data got call 2 weeks about my upgrade got deal on o2 for s9 32 pound 10g data and they would pay my outstanding upgrade fee off said I would think about it just got over call trying to sell me more data more money said I wanted deal I was offered was 5old I would have to pay upgrade fee don't not trust car phone warehouse miss leading information try get more money out of customer's”

Helpful Report

Posted 6 years ago

“Glad your going bust, terrible service, disgusting customer service, Dixon's has always been a terrible company ,I was even charged when I was put on hold,”

Helpful Report

Posted 6 years ago

“this company are the worst I have ever experienced - rude- lies - lost our phone - two week delays- sent out unregistered product- everything that could go wrong went wrong and as a goodwill gesture £50 more like as an insult - I spent 20 hrs sorting this out!!!!!!!!!, I thought getting a phone was easy. if you want to order a phone try calling customer services first - each time 20-30 min wait to be answered”

Helpful Report

Posted 6 years ago

“The carephone warehouse in Bradford foster square lie abt giving my phone they fulla a shyt no help or anything frm these workers n wen someone does ask em for help all the workers gather around n just stare make u feel uncomfortable I don’t even know why they have rude workers they should get sued”

Helpful Report

Posted 6 years ago

“The customer service team where very cocky and unhelpful in the Scunthorpe High Street branch. The display phones have never been cleaned, and one in particular probably had more bacteria on it than a pile of dog c...p. One sales lady couldn't see why I wanted to inspect my purchase before leaving the store. Absolute rubbish.”

Helpful Report

Posted 6 years ago

“Terrible customer service. Very upset, buying a new phone is supposed to be an exciting experience but felt it was ruined by the employee.”

Helpful Report

Posted 6 years ago

“Ordered a red iphone xr (simfree) on Black Friday as they had a good deal. Can't comment on the phone itself as never got it. Payment was taken, and stock due a week later. Decided to phone and check, and was told it was delayed and would be delivered on the 11th. I phoned on the 9th (as no confirmation received) only be told it was still delayed and now no ETA at all (wesbite showed early Jan so would assume that). No updates from them at all. I cancelled and had to speak to a seperate dept about the refund - was told they would send me a cheque (I paid on a card) and am now waiting to see if the refund back to the card will happen, as they seem unable to confirm via their systems. Awful customer service. Wasted a whole morning for something that other large companies have no issue with, and lost the BF deal. Won't be using them again.”

Helpful Report

Posted 6 years ago

“False advertising. I would rate this company as 0/10 I went into their shop in Charlton, Ldn to try and purchase a Samsung S7 Gear Edge phone cover which I had seen on their Carphone Warehouse. I was advised that it wasn't in store and should order online. I requested if I could pay and the store to order it? tHe lady said No, Carephone wherehouse doesn't do that, you have to order it yourself on the website, however can be delivered to the store for pick-up. I went home and ordered The Samsung S7 edge Gear phone cover on 22/10/2018 as advertised on carphone warehouse. It was advertised as next day delivery on their online store. Upon completing the order the message came that the product was on pre-order and will be dispatched once in stock, meanwhile £29.99 was taken out of my account straight away. 08/11/18 I contacted the customer service, they admitted product was not in stock, asked for full refund and advised will be in account in 3 to 5 working days. Later the same day, received an email stating that "Unfortunately, as you didn't collect your recent Click and Collect within the 14-day window, it has now been cancelled". I replied to that email and told them what a thought, scumbags. No refund as yet up to this day 9/12/18. I just contacted their customer services again and yet another refund to be processed within 3 to 5 working days. **** Stay well clear and spend your money elsewhere, I will never buy from this lot again*** **** You also see why you can't order and pay instore******”

Helpful Report

Posted 6 years ago

“poor buying experience”

Helpful Report

Posted 6 years ago

“Awful customer experience and rude staff members at the Curry's PC World branch in Chatham, purchased a phone explaining to the staff member I was buying it as an emergency to my current handset which was not working. At no point was I informed I would not be able to return the phone for a refund. Low and behold when going back to the store I was met with an extremely smug individual refusing a refund. Have received a response to my complaint telling me to go back to the very same store my complaint is about, not happy. Christmas is hard enough without having to pay out for a phone I don't need.”

Helpful Report

Posted 6 years ago

“Carphone Warehouse false advertising alert. When trying to upgrade they promote an amazin' offer, then when trying to take it out they claim its for selective customers only after exchanging verification checks but can do u a simular offer for an extra £5 ... err false advertising or a total con what you reckon ??”

Helpful Report

Posted 6 years ago

Carphone Warehouse is rated 1.6 based on 1,636 reviews