Carphone Warehouse Reviews

1.6 Rating 1,629 Reviews

13 %

of reviewers recommend Carphone Warehouse

1.6

Based on 1,629 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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About Carphone Warehouse:

The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.

Phone:

0870 111 6565

Location:

The Carphone Warehouse, PO Box 375
Southampton
SO30 2PU

How do I contact Carphone Warehouse?

Helpful Report

(2 days ago)

You can contact Carphone Warehouse by Telephone, Live Chat and Email.

Helpful Report

(2 days ago)

42.11%

Industry Average

“ Four days later after paying excess for insurance claim, 2 days off work waiting for it after getting told when it would arrive.. now told they don't know where it is, stuck somewhere.. not my problem I paid my insurance I paid my excess.. get another phone from one of your many shops delivered to my address. After hours and hours of frustrating phone calls, Carphone Warehouse staff no help at all.. nobody in charge, nobody seems to know what's going on.. and nobody getting in touch with me to tell me, I have to ring them.. poor poor service ”

- Anna

“ Carphone Warehouse customer service is borderline criminal. ”

- Conor

“ Awful customer service!! I've been waiting for a bloody refund since December, they keep telling me it's been processed, when I get back to them saying I have not received anything, their answer is that they are looking into it and I should allow 3-5 working days...it's been 2 months ago and still nothing. Frustrating and appalling! ”

- Anonymous

Carphone Warehouse Reviews

Customer Service - Bad