“I bought a car from Cartime in June and have had nothing but problems since. Once they have sold you the car and made their profits on finance, warranties, and service packages, they will do everything in their power to avoid you.
The car was supposedly serviced before collection, but no evidence was provided and the issues I experienced suggest otherwise:
Clear coat peeling from all 4 alloy wheels
Rear bumper squeaking when driving, as if fitted incorrectly
Rear washer motor not working since day one
Brake pads squeaking within two weeks (which should have been flagged in a service)
When I tried to use the “10-Year Warranty” I paid £2.5k for, I was constantly told someone would call me back, but weeks went by with no progress. Eventually, I got the car booked in, only to be told parts needed to be ordered and I would have to rebook — wasting my time and a half day’s pay.
Weeks later, I was given another appointment for collection and repair, but nobody ever showed up and no cancellation notice was given.
In my experience, their warranty isn’t worth the paper it’s written on, and their customer service is non-existent. I am seeking legal advice.”
“I bought a faulty car from this dealership and have been chasing them for over a year with no proper resolution—extremely disappointing and unprofessional service.”
“Utterly disgusted with their service.Charged me alot of money for just inspecting and had to leave my car there for 2 days without them doing anything to my car
I won't recommend anybody to use them”
“Just part exchanged my car at their Bury site and the staff were extremely helpful. They managed to lower my monthly payments and paid off my finance so I was able to drive away on the same day. Would highly recommend!”
“Just purchased a new AUDI from cartime and couldn't fault the service. Finance was approved promptly and the sales exec even collected me from the tram station. This is the 2nd car I've purchased and will certainly be back!”
“Just purchased a new car and couldn’t have had a better experience. I purchased through their finance and collected my car the same day. Would highly recommend.”
“This is the third time I've purchased from cartime and I cannot rate them enough. They took my old car in as part exchange and sorted out finance on my new car with lower monthly payments. Would highly recommend!”
