Cart Tek Reviews

Name: Cart Tek
Address: 150 SE Logsden Street, Bend, Oregon
Rating: 4.75

4.8 Rating 485 Reviews

94 %

of reviewers recommend Cart Tek

4.8

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

tyler@carttek.com

Location:

150 SE Logsden Street,
Bend
Oregon
97702

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Cart Tek 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zach supplied me with a new speed wheel and manual on/off switch that appears to have corrected the surge problem.”

Helpful Report

Posted 1 year ago

“Always quick and efficient when placing orders and when there's a need from the staff. However I have to hold back to giving a five star rating because of current and past issues I had with the cart. It seems one of the motors is not working as the cart cannot make turns. I had a similar problem in the past but the staff there sent me another motor no charge. I installed it and noticed the original motor had rust and corrosion on it which may have contributed to the first problem. I don't want to order another motor, be charged for it and having to install it. Thinking of possibly ordering another cart but it could be another brand. Keep up the good work gang.”

Helpful Report

Posted 2 years ago

“It was hard to talk with a sales person. I am guessing you are understaffed. I love your product but when I ordered a seat there were no instructions on how to put it on my cart. Again, I enjoy my golf cart and am happy to endorse it to others. I do tell them it is not always great customer service but they are trying.”

Helpful Report

Posted 2 years ago

“Needed a new charger. Called support got a return call quickly ordered the new charger and it arrived in two days. Very happy. Now if Cart Tek would only come out with a replacement remote that’s not the size of a car battery I’d love it. How about a rechargeable small remote for my cart?”

Helpful Report

Posted 2 years ago

“The machine is well designed however the gear/motor has a weak point. It contains some small plastic gears that shear off when overloaded and can not be replaced. A couple dollars worth of gears would fix the problem but instead it costs $220 for each replacement motor. On the positive side the service people were very helpful and had the part shipped quickly.”

Helpful Report

Posted 2 years ago

“I appreciated the quick response to testing my battery and returning a new battery, however, after charging the battery to full, the first 18 I played using the cart, the battery died after 15 holes. Pushing the cart was tough. Now I have charged it again and it shows 98%. I hope the next round will go 18 holes.”

Helpful Report

Posted 2 years ago

“I loved using the Titanium cart. It is light weight and easy to use and lift in the car. However, the speed knob keeps falling off. Build quality needs work. Also, the instructions are not good. They are difficult to follow and the instructions on how to attach accessories need improvement.”

Helpful Report

Posted 2 years ago

“I love the cup holder but I'm waiting for a bracket that I can mount it on to the cart.”

Helpful Report

Posted 2 years ago

“We purchased 2 GRI-1500 Li carts. My cart has had issues since the day of purchase. The tech support people are courteous, knowledgeable, and very patient. That being said I believe the issues I have had with my cart are surprising as I purchased the cart 2 1/2 years ago and I have replaced the battery extension cable and most recently the right motor. When the motor arrived there were no instructions on how to install it so we had to watch a You Tube video to get an idea of what to do. I believe the motor should have been replaced for free. Seven of my friends purchased MGI electric carts at the same time I purchased my Carttek and they have not had any issues at all. Additionally, the remote should have the capability of being charged through a USB port to charge it prior to use. Having to change the batteries in the remote while playing is not convenient.”

Helpful Report

Posted 2 years ago

“Love this cart except when trying to maneuver over curbs. The cart want to fold up. The courses I play have numerous curbs to get over. This folding up of the cart becomes quite the problem.”

Helpful Report

Posted 2 years ago

“I was not able to install the fabric bag for supplies and clothes because how to do so was not at all clear from the manual. Everything else was excellent.”

Helpful Report

Posted 2 years ago

“I love my Cart Tek. I have already used it about 20 times from 9-18 multiple times. I do have a couple complaints but nothing major. First, I dropped the remote once and it stopped working (my fault for dropping it). I did not have a screwdriver with me to put the batteries back into the channel but once I got home I pulled the screw out reset the batteries and everything was fine. I keep a little screw driver in my bag now. Second, My Umbrella holder snapped at the base after the first use. My course is pretty bumpy so maybe that was the issue but it shouldn't snap. That is why I did 4-5 stars.”

Helpful Report

Posted 2 years ago

“Love the trolley! Love the remote and accessories! BUT, the owner’s manual is written assuming that you already own a trolley and just need some bare minimal instruction. The manual need a HUGE rewrite to help you understand how to operate the trolley out of the box.”

Helpful Report

Posted 2 years ago

“I'll give it a 4 star now only because I haven't used the cart yet. It arrived a day or two later than originally scheduled which wasn't much of a big deal. It wasn't difficult to assemble but honestly I found a Youtube video online that was much easier to follow than the written instructions provided. So that would be my only complaint/suggestion is that you provide a link to a professionally done step by step video for assembly and operation. After I assembled the cart I couldn't get it to work until I watched the video I found.”

Helpful Report

Posted 2 years ago

“So far so good. Ultra light and easy to stow in the car. A little motor noise. Not quite silent”

Helpful Report

Posted 2 years ago

“Love my Cart Tek but I won’t be using it in Minnesota til April I’m afraid.”

Helpful Report

Posted 2 years ago

“Service has been very good.”

Helpful Report

Posted 2 years ago

Cart Tek is rated 4.8 based on 485 reviews