Catch.com.au Reviews

"They don't offer refunds, only store credit. Shipping is through the roof, I purchased 2 items (2x small 18cm tall fake hydrangea arrangements) and delivery was $95. I wish I was joking. I only make the purchase because I didn't want my store credit to go to waste. The prices in general are also very high, you can get the same items elsewhere for cheaper. I will never make the mistake of buying through Catch again and warn anyone reading this not to as well. I basically threw $165 in the bin."

"Keep away from Catch, you will get skimmed. You dont get the product that is advertised."

"I purchased a car charger and came in with no bracket to be attached to the air outlet, the customer service first insisted the charging cables were the \u201cbracket\u201d, when I pointed out \u201cagain\u201d it\u2019s the charging cable, she asked me if I could get a bracket from a local hardware store, this is ridiculous, customer should be paying for the seller\u2019s mistake? I started shopping at catch from 2013, never gonna shop with them anymore!!!"

"I purchased a car charger and came in with no bracket to be attached to the air outlet, the customer service first insisted the charging cables were the \u201cbracket\u201d, when I pointed out \u201cagain\u201d it\u2019s the charging cable, she asked me if I could get a bracket from a local hardware store, this is ridiculous, customer should be paying for the seller\u2019s mistake? I started shopping at catch from 2013, never gonna shop with them anymore!!!"

"I purchased a car charger and came in with no bracket to be attached to the air outlet, the customer service first insisted the charging cables were the \u201cbracket\u201d, when I pointed out \u201cagain\u201d it\u2019s the charging cable, she asked me if I could get a bracket from a local hardware store, this is ridiculous, customer should be paying for the seller\u2019s mistake? I started shopping at catch from 2013, never gonna shop with them anymore!!!"

"Catch.com.au is either a scam or totally incompetent. Avoid them like the plague.\r\n\r\nI bought a PlayStation steering wheel from them on 21st September and got an email on 24th September saying it had been dispatched - all good so far. Then the waiting started. After a week I used the link in the dispatch email to see what the status was and it just said \"Ordered\". No ETA, no status updates to say where it was - the first big red flag. I looked through the FAQs on the site and it said I had to wait until 30 days after dispatch before I could contact them - the second big red flag. So I waited, and waited, and waited, and nothing arrived.\r\n\r\nEventually it had been 30 days so I looked on the website for how I could contact them about it. There was a graphic saying \"call\" but no phone number - the third big red flag. Finally I found a button at the bottom of all the FAQs (none of which helped me with an undelivered order) which let me send them a message. I got an email saying my inquiry had been received and also \"As messages are addressed in order of submission time, duplicate or multiple inquiries will lead to your message being pushed further back into the queue. This will therefore cause delays in responding to your inquiry. We kindly ask that you refrain from sending follow-up requests\". In other words, don't keep messaging us when we don't respond or we'll take even longer to respond - the fourth big red flag. This was on 26th October.\r\n\r\nOn 1st November I finally got an email saying they were looking into what happened to my order. On 2nd November they emailed to say they'd asked Kmart (who it turns out were the actual retailer) to look for it. They said it could take 3 days to do a \"full store search\". Six days later - 8th November, nearly 7 weeks after I placed the order - I hadn't heard anything so I contacted them again. They emailed back same day to say that Kmart couldn't find it so it was \"lost in transit\", they'd refunded my money and - here's the real kicker - \"Given the unfortunate circumstances and inconvenience caused, I have applied a $10 credit to your account as a gesture of goodwill\". Wow, a whole ten bucks which I can only spend on Catch.com.au, that makes me feel SO much better.\r\n\r\nSo after 7 weeks of waiting I'm back where I started, except that I now can't get the wheel from anywhere else because in the time it took them to admit they'd lost my order every other retailer has sold out of it and it's been replaced with a crappy new model. Instead I have to pay an extra 50% to get the next model up which will take another 6 to 8 weeks to arrive (but at least the website told me that when I bought).\r\n\r\nI once worked for a marketplace website like Catch.com.au (no, not Amazon) and even though our customers weren't technically buying from us, by hosting the retailers on our site we were vouching for them. That meant that if something went wrong the buck stopped with us, and that didn't mean just throwing the customer's money back at them and giving them a pathetic amount \"in their account\". Catch.com.au is aping Amazon but falling at the lowest hurdle: actually getting the customer what they ordered. I won't make the mistake of trusting them again."

"I received poor quality products that I am wanting to return. However they are not accepted as return as I opened the packaging. \r\n\r\nItem is unused and in original packaging but the outer shipper box is opened."