Cato Fashions Reviews

“ Not only are the people at the stores rude, customer service at headquarters are as well, talk over your concerns and hang up on you just like at the store. I simply want what I purchased without your attitude and rudeness! ”

“ I am writing this review to bring a serious customer service issue at the Sycamore School Road location to management’s attention. ”

“ I placed an order July 7 and still have not received it after 31 days. The tracking number provided is no good and the customer service number provided is also worthless. I was basically told to be patient and would get a new tracking number if they got one. Then was told to call a different number for what I'm guessing is another run around. ”

“ I contacted customer service at the provided number and have been given the run around for 2 days. ”

“ not friendly which made her very unprofessional and there wasn't even a conversation through two transaction so maybe she should go home or not coming to work when she's not in the best mood to have customer service. ”

“ Staff ignored my arrival, never asked if I. needed anything . Seemed to be bothered that I was even there. Asked if the dressing rooms were locked, waited a while for the clerk to show up. Bought several items and ignored my request for an emailed receipt. Worst experience I’ve ever had at a Catos. Customer service is a skill set this team doesn’t appear to have. Wont ever visit the the Ambassador Caffery Store again. ”

“ Went into the Store on Bobby Jones Expressway Augusta on 7/26/25 Sales Associate was counting down the register. She wasn’t friendly at all. I will continue to order online. Very poor customer service. Nasty Attitude ”

“ I have visited my local Cato in Minden LA and was not acknowledged either time as even being in the store; unrecognized whatsoever by either employee present. Poor customer service! ”

“ Nice store in Crestview, FL. There's lots to choose from. That's the nice thing but sadly it's so hot in the store right now until it's unbearable to look at what they have. I contacted customer service a few months ago and there's still no air-conditioning. I would like to shop there but I won't be back until action has back taken or the winter time rolls around. There are a few other options in town now. ”

“ I called CATO Customer Service, explained the issue and I received Poor Customer service in return. ”