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Cawdor Stone Gallery Reviews

4.8 Rating 75 Reviews
96 %
of reviewers recommend Cawdor Stone Gallery
4.8
Based on 75 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
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Phone:

0800 998 1059

Email:

info@cawdorstonegallery.co.uk

Location:

Cawdor House London Road Hertfordshire
Woolmer Green
SG3 6JE

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Cawdor Stone Gallery 5 star review on 10th April 2024
Emily Mace
Cawdor Stone Gallery 5 star review on 10th April 2024
Emily Mace
Cawdor Stone Gallery 5 star review on 10th April 2024
Emily Mace
Cawdor Stone Gallery 5 star review on 27th September 2022
Anonymous
Cawdor Stone Gallery 5 star review on 5th December 2018
Peter Bergene-Gray
Cawdor Stone Gallery 1 star review on 9th August 2017
Anonymous
Cawdor Stone Gallery 5 star review on 24th May 2016
Robin And Joyce Campbell
Anonymous
Anonymous  // 01/01/2019
​I’m honestly baffled by the positive reviews here. Our experience has been a constant battle with poor communication and a total lack of honesty. This is certainly not what we expected from a company that prides itself on having over 40 years of experience. ​We raised concerns about the stone quality and visible damage to our new worktops, and a fitter eventually came out to inspect them. In front of my husband, he explicitly confirmed the damage and assured us he’d report it on Monday so the parts could be replaced. However, the office claimed his report said there’s "nothing wrong" and that he only "cleaned off some silicone." This is a blatant lie. It’s incredibly disappointing to have a tradesman say one thing in your home and then submit a completely different story to his boss. ​The communication from the start has been shambolic. Despite us sending clear photos of the damage and the poorly filled-in areas, the company has done nothing but deflect. Even after the Sales Director visited, the attitude didn't change. Despite the lack of a professional finish being plain to see, he insisted there was no issue. When I told him I strongly disagreed, he simply brushed me off and told me to get a "second opinion." ​As a customer, you expect to be heard, not told that what you’re seeing with your own eyes isn't there. I’d strongly advise anyone thinking of using this company to be very cautious. What you’re promised in the showroom and what actually ends up in your kitchen might be two different things. We are very disappointed; this falls far short of the professional and honest customer service we were led to expect.
Helpful Report
Posted 3 weeks ago
We visited the showroom after booking an appointment only to be ignored by the staff. We were greeted with a lady who became helpful after we looked around for 10 minutes. We had chosen the stone we wanted and requested a quote and gave a start date when we are fitting out kitchens. We were told we would have a quote by Monday end of day this was on Saturday, 3 weeks later no quote and no response, have had to go elsewhere.
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Posted 4 months ago
Templating went well, fitting guys were very efficient. However the office staff are extremely rude, inefficient and not able to complete the work that was originally quoted. Therefore we have had to use another quartz/ granite company that have been ABSOLUTELY fabulous to deal with and have rectified to issue. Avoid Cawdor at all costs.
Helpful Report
Posted 3 years ago
Cawdor Stone Gallery is rated 4.8 based on 75 reviews