Hi Mrs Wilshire, sorry to hear you feel let down there, if you would like us to look at any concerns you have, please do send an email to feedback@cawdor-cars.co.uk for us to work on resolving them.
Thanks,
Sean @ Cawdor
“It was a very good service. Problems above what was expected were discovered and after a phone call dealt with on the same day! My only criticism at all is that the driver's seat position was adjusted and it took me all of the journey home to get it right again.”
Thank you for taking the time to review your experience, glad to hear everything was satisfactory. We'll be sure to note your mention of the driver's seat position on collection. Thank you.
“Car broke down. And the rac dropped the car in Llanelli Cawdor. Service guy told me the car should be ready by 12pm next day. Lucky I phoned before leaving to pick up the car. The car was not ready. So I asked why they didn't phone me to say that the car was not ready. And the man said they had to push my car in and I was lucky that they had time to repair it .he made it seem As if it was my fault that the car broke. If Cawdor had just phone me in the morning and said there was going to be a delay in the car repair I would have been happy. That is good customer service. Not sarcastic attitude your Llanelli staff have got.”
Hi Mrs Croxall, very sorry to hear this - it is definitely not the quality experience we work hard to ensure all customers have. Customer satisfaction is very important to us, and we apologise for the inconvenience caused here. We hope to have the opportunity to provide a better experience in the near future.
