“The initial service, when looking to purchase the car was great as the sales person was extremely helpful in advising potential purchase routes as to what cars were best suited to my budget. After a decision was made as to what car to buy the sales person was again very understanding in helping put right unsatisfying features about the car, for example: the door panel had a split in the leather and therefore had to be replaced. They couldn't do enough to help.
However, upon purchase of the car I also paid for a rubber boot liner and was told to pick it up in a couple of days later. When I went pick up the boot liner on the specified date I was told that the wrong type had been ordered and as a result had to wait a further week. The second time I go down to pick up my RUBBER boot liner and take it home, only to open it to see that it is not rubber at all and also, it didn't even fit the car! Therefore, this meant I had to make a third trip to Cawdor in order to return it. Now I am still waiting on a reply on the boot liner situation!”
Hi Mr Weston, sorry to hear that you feel let down. We take customer satisfaction very seriously and always endeavour to make sure all our customer's needs are met.
Looking into this, I understand the genuine accessories available weren't to your liking so we are looking at options with third-party supplies. Apologies for the delay, as we usually turnaround accessory orders fairly quickly.
We have asked the team to contact you soon with an update and we hope to get a suitable product for you to ensure you enjoy many miles of happy motoring in your new car.
Kind regards,
Customer Care Team
“The staff are usually friendly and efficient, advising us on the right course of action and we can usually book appointments within days of our enquiries.”
“It was a very good service. Problems above what was expected were discovered and after a phone call dealt with on the same day! My only criticism at all is that the driver's seat position was adjusted and it took me all of the journey home to get it right again.”
Thank you for taking the time to review your experience, glad to hear everything was satisfactory. We'll be sure to note your mention of the driver's seat position on collection. Thank you.
