“Awful company AVOID!
Ordered a Gigabyte rtx 5090. Item arrived with a small defect on the power connector. Contacted CCL to arrange for a replacement, they told me they won't replace it as I didn't report the defect within 5 days or receiving it (it had been about 2 weeks), and then proceeded to accuse me of damaging it.
They then stopped responding to me and have completely ignored me ever since.
Had to raise a section 75 claim on my credit card for a refund.
Dreadful. Won't be ordering from them again that's for sure.
I did put alot of effort into the communication. I sent them lots of photos, it was all within the first 30 days of purchase, I even sent them back the item.
But no matter what I said, they have decided I damaged the graphics card and that's that. Even sending the graphics card back to me.
Claimed back with my credit card provider. Useless. God knows what I'm suppose to do with this defective card.
VOID THIS COMPANY. Go with Overclockers or Scan instead. I have lots of experience with those guys and there much better!
Order number: 4993135
Return number: RMT354570”
“Avoid CCL online. It took months and threating to sue them to finally receive a refund.
I ordered 32GB of RAM, I paid premium delivery to arrive next day, and it only arrived 1 week later. They said that I would get my premium delivery charge back, which never happened (there were 3 items in total in the order, none of them arrived by premium, while the RAM arrived even later than the other two items).
In the meantime I had already purchased another 32GB of RAM, the very same model, from a different seller, so I cancelled the order from CCL because it was useless to me by this point. I even called them and they acknowledged that the order had been cancelled and I would no longer receive the item and that the money would be refunded back to my bank account. However, after one more week the item was still delivered to me which meant I wasn't refunded. Not very convenient, I now had to go through the process of packing it up and going to refund it. Alright, I did that since I had no other option at this point.
This is where the real headache started, because, although I sent the item back (which was still sealed by the way, unused, in it's original packaging - since I haven't even used it), weeks would go and I wouldn't receive the money back. I started contacting them many times, each time they would tell me that they received the item back and I would eventually be refunded, and eventually one time being told that they don't have the item actually, and they have to do thorough checks. A nightmare, entire months have passed and I did NOT have my refund.
Eventually I had to contact legal support and tell them that I would seek legal action.
After about 3 months I have finally received my refund. That premium delivery extra charge I had NEVER received back and gave up on it.
You have been warned, they are very unprofessional, very unreliable, AVOID AT ALL COSTS!”
“These reviews in this are fake.
Let's be honest here CCL online offer the worse service I've seen, I was a frequent customer but over the years their service has been getting worse and even contacting customer service is impossible to do.
I sent a faulty motherboard for RMA and it's been over a month and two weeks and still have not got my money back, I then recently taken it up with PayPal resolution service to resolve this issue.
CCL are also known to sell used faulty products to customers but selling them as brand new and also use fake reviews to make their trust pilot ratings higher than it is”
“Was in need of a replacement PC for Designinig. Walked into CCL, informed about my budget and got an awesome custom build with priority build. Small issue was resolved while I waited. Highly recommended.”
“The service is really impeccable, while I haven't found better prices anywhere (and I've looked). They're a British company, with great staff who are sympathetic beyond the call of duty. On two occasions I had problems of my own making and they literally made them go away within minutes of getting in touch. PC building can be a bit hairy, especially when you're on a budget and you rely on the damn thing, but CCL Computers have made it that much easier so I really am glad they are there.”
