CCTV Builder Reviews

Name: CCTV Builder
Address: Unit J - Broughton Business Park, Caxton Rd, Fulwood, Preston PR2 9BT, Preston
Rating: 4.26

4.3 Rating 190 Reviews

82 %

of reviewers recommend CCTV Builder

4.3

Based on 190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0330 133 0898

Email:

info@cctvbuilder.com

Location:

Unit J - Broughton Business Park, Caxton Rd, Fulwood, Preston PR2 9BT
Preston
PR2 9BT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dvd which never arrived fake tracking. No response to calls or constant emails ,please avoid this company at all costs it's a scam”

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Posted 3 years ago

“Will not respond to email or phone call for a faulty item.”

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Posted 3 years ago

“I am still waiting for a reply to countless emails and they are not answering the phone or replying to any form of message. I am querying a refund for a product we never received. Does anybody know how to get hold of them.”

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Posted 3 years ago

“I am still waiting for a reply and refund from October 2020 I have called and email emailed numerous times and still had no response”

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Posted 3 years ago

“Funny that they only show positive reviews, this company is the worse if something goes wrong, with your order or item fails within the guarantee. There is no customer service and never answer your emails and never answer there phones.”

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Posted 3 years ago

“The item never arrived I try to contact suppler on many occasions by phone and by email but never answer .”

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Posted 3 years ago

“No communication at all and a very late delivery, wouldn't use again.”

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Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY. THEY HAVE NO CUSTOMER SERVICE AFTER YOU HAVE BROUGHT AN ITEM. CANNOT TALK OR GET HOLD OF ANYONE. YOU PHONE THEM WAIT 30 MINS THEN YOU GET CUT OFF. AWFUL COMPANY, NO REPLYS FROM THER UNTERNAL EMAIL ON THER SITE OR IF YOU EMAIL THEM DIRECT”

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Posted 3 years ago

“Took payment but haven't sent the parts, no answer on phones or email.”

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Posted 3 years ago

“Please look at the reviews on the reviews.io site, nothing below 5 stars is posted on their website, hence my 5 star review.”

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Posted 3 years ago

“Avoid No reply to emails No return phone calls All our money lost DO NOT USE YOU WILL BE OUT OF POCKET”

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Posted 3 years ago

“Ordering online is okay, after several orders I never had a problem..... until! I ordered some kit for a job, a specific camera with its associated back box. They sent a different camera but still sent the back box for the camera I had ordered, which didn’t fit. I tried to get in touch through email and phone and couldn’t get a response from any way I tried. After giving up and ordering the back boxes from elsewhere I forgot about this for a while but then I had a camera that was a few months old go faulty. I contacted them through email and got a response from someone called Colin who said that I should send the camera back, they would test it and then send a replacement. I sent it back about a month ago, saw that it had been signed for as delivered and have heard nothing since, despite emailing and ringing several times. As it stands will never use again and would advise against anybody else using them too, BE WARNED!”

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Posted 3 years ago

“Ordered a replacement CDV91 station box on the 2nd January 2021 item delivered on the 12th January 2021 having been kept informed throughout on the status of the order. The replacement item was a newer version of the one being replaced which was pleasing and thus if a require anything in future that they can provide i would definitely look them up first.”

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Posted 3 years ago

“The first order I placed took a while, but it was shipped within a few weeks and the prices were good. I then placed a second order for similar products on 18th November, I received an automated email to say the order had been processed. Almost three months later there has been no follow up communication and no goods. I've sent 4 emails, called 6 or 7 times (no one every answers the phone) and I've left messages on the website. Probably the worst customer service I have ever experienced.”

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Posted 3 years ago

“very bad!!!!!!!!! dont order there! they charge you they, and dont send the goods! they never pick up the pone!!! or answer any emails!!”

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Posted 3 years ago

“No product supplied no response to emails of calls, going to go to my credit card company to get my money back. Hopefully with the amount of negative reviews they’ll go out of business soon. There are plenty of hard working companies out there that know what customer service is”

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Posted 3 years ago

“I ordered a part from you. Your website seemed to be having problems and it did not seem to take payment. Thinking that there was something wrong I tried again on two other occasions. I then received two replacement motors together. I only required one however, we found a home for the other one. I then noticed that I had been charged for a third which never arrived. I have tried phoning countless times, emailing and leaving messages. I finally had to resort to sending a signed for letter detailing the transactions. As yet, I have not received a reply. It is impossible to get through to you. We have now been charged for a part that never arrived and no way of speaking to you.”

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Posted 3 years ago

“I ordered some goods nearly 3 weeks ago! Money was taken straight away, had a confirmation E mail too. Goods haven’t turned up, they don’t answer phone or E mail! Poor service, shoddy company; possibly scamming people left, right & centre! Do not buy from these people”

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Posted 3 years ago

“I ordered a couple of items from this cpmpany and had a confirmaion then .... nothing! The phone just rings until it times out and I have given up trying now. I've emailed them and no response. I've written to them and also Hillside Security Ltd who took the money from my account. No response so far. I think they must have gone bust but anyway, my advice is to shop eleswhere.”

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Posted 4 years ago

“Fast delivery everything perfect.”

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Posted 4 years ago

CCTV Builder is rated 4.3 based on 190 reviews